Planet Home Lending, LLC - Westlake

Worst experience in a long time! I asked for a supervisor and was transferred to a customer service representative instead.
Dec 27th, 2022

Robert Gruss thank you for all you have done for me and my family. We received professional and very helpful service on our 1st home purchase. Every question, we had was answered in a timely manner regardless if it was outside of normal business hours. Rob was easy to talk to and made sure we understood everything that was presented to us. From the 1st time we spoke to Rob, we knew he was the committed to providing excellent service and making sure we were taken care of. We are very pleased with the interest rate we received. We will absolutely use Rob and his team again in the future.
Aug 30th, 2022

Avoid this company if you can, they are horrible, the customer service is terrible and they have very old/out dated policys that make no sense.
Aug 1st, 2022

Unfortunately, Daniel Kapalin and Robert Harmon are the sort of individuals who laugh about the racism that happens in the world. Hearing them discuss 'those who deserve it' for not being able to afford a home or being in a bad situation because of their political affiliation was upsetting. They are not good people
Jun 29th, 2022

Mar 24th, 2022