Westbay Floor Source

We recently moved back to Ohio and the movers destroyed our beautiful hardwood floors, so we needed to have them replaced. So glad we found WestBay. From the start it was a pleasure dealing with Sarah, Scott and Mark. The best part was the crew - EJ and Will, supported by Derek and Corbin. The surprise was that the old flooring was installed with some super tough, overly done adhesive which caused numerous challenges as the removal became back-breaking, kneecap bruising and overly laborious. Through it all, the crew kept a smile on their faces, a great attitude and a wonderful work ethic. If you’re looking for a great flooring partner, just choose WestBay…you can’t go wrong. Tom Traynor and Rosemary Breehl Avon Lake, Ohio
Jan 13th, 2022

They just installed a new kitchen floor and family room carpeting for me, and I am delighted. Allison really was wonderful in helping us make our selections. Terry and Rico worked incredibly hard and were gifted artists who made my kitchen look better than I ever thought possible. Jessie did my carpet and did high quality work quickly with great attention to detail. Overall everybody there worked hard to see to it we were happy.
Sep 29th, 2021

I would like to say it was great - but it was not! I had a very small bath and landing done in hardwoods. The floor was level when I had tile but now slants with the hardwood. The comment was "we told you this would happen" - I don't remember that comment - so I have left the floor the way it was, however, I called Tricia (my sales person) that the one thing that needs to be fixed is the bathroom door. It does not open flat and sticks on the floor. I was told it was going to be fixed several months ago but it has been radio silence. I had done business with Westbay previously but think that they have been a huge disappointment - in both the install and the follow-up service.
Jul 30th, 2021

Jun 2nd, 2021

Linda's assistance with selecting my backsplash was great. She spent a considerable amount of time helping me identify a hard-to-find color of tile to go with my kitchen's color palette and we discussed various installation patterns. I happened to find a pattern I liked online and she made sure it would work in my space. The grout color she suggested was spot-on and her communications regarding the job were thorough and timely. WestBay worked effectively with my contractor and everything went very smoothly. I highly recommend WestBay Floor Source.
May 5th, 2021