Chase Bank

Ive been banking here for a few years, I always get a bad attitude from the reps, and people just look me down. I tried the other branch in rocky river, same thing Im sorry but Im out. Ill take my business to a bank that I feel welcomed and valued
Dec 23rd, 2023

11-25- 2023 around 10:45 Am I was highly disappointed with my Chase Bank experience today . I've been banking with Chase for over 20 years . I started at one of the main branches in New York City . And I say that to say this every branch I've ever visited has been above and beyond with their customer service . not the case in this branch. No one greeted me nor even gave me iContact to acknowledge me . So I walked over to the lady that was doing absolutely nothing but sucking on a lollipop. I want to say she was a Latin woman or from a foreign descent with dark hair medium built . I say hello to her and with her pen she tapped on the card reader , as to say to insert my card. I said to her good morning , I don't have my card with me but I have my license. she tosses a withdrawal slip , & I filled it out . She taps on the paper sign here . I asked her for a balance receipt, & I say that to say this, the whole entire experience was dry , unprofessional rude. & the co worker that was sitting next to her didn't acknowledge the person that came in behind me . so it seems as though Everyone behaves in the same manner , To The branch managers or the higher up hopefully you review some footage. not just for my experience but for other customers as well . please change the culture in this branch because this is not the Chase bank way .
Nov 28th, 2023

NELLI, you are super kind and so caring of your customers!! I do not bank with chase but every time I come to this branch Nelli has a smile on her face, soft spoken and takes care of my needs. I am a coin collector and most banks (even my own bank of 14 years) denies me buying coin rolls or tells me they cant give me bank wrapped coins because they have to get rid of customer wrapped coins first. Ive gotten too, many customer wrapped coins and they are in horrible shape or like always they are short. Nelli goes above and beyond to get me what i am looking for even when the other bankers claim to not have the rolls.
Nov 1st, 2023

I always have an easy time with little to no wait whenever Im here. Jennifer A. Was also great to work with and helped me make a great decision on an option that works best for me. She was professional, knowledgeable, and great to speak with.
Sep 18th, 2023

Came here to make a deposit at 5:01 and they couldnt help me. Wild.
Aug 6th, 2023