Fifth Third Bank & ATM

Todd Gessner _{on Google}

Mar 11th, 2021

Tracy has been so much help and gone way out of the way to help us... I would give her 10 stars if I could

Yan Belenky _{on Google}

Mar 14th, 2020

I've been a client of 5th 3rd for years. I wish I can leave less than one star. This particular location has to be the worst branch in banking history. The tellers are rude and are always very slow. It doesn't seem like their trained in proper banking procedures. The drive-through ATM never works. I've had my 5th 3rd banking and savings account hacked 2 different times in the past 3 months. When I spoke to the branch manager she didn't know how to handle the situation.

Luke Mcdermott _{on Google}

Oct 9th, 2019

Worst service ever

Jeffrey Peterson _{on Google}

May 1st, 2019

Nobody answers or returns phone calls.
Worst Bank EVER!

Alan Ayers _{on Google}

Apr 20th, 2022

The team at the Maxtown (Westerville North) branch is friendly and helpful. At Fifth Third you get a personal banker and while the toll-free customer service isn't remarkable (and it's not 24/7), I've found the branch is responsive when I've had an issue. I've had a couple of issues with backoffice configuration of the bank's technology--not a fault of the branch--but the branch stayed on top of those issues until they were resolved by corporate. They are renovating the branch to make it more relational and I love that they're so dog-friendly. The "free" (Momentum) checking is market competitive but I found the second, "relationship" banking for my small business to be one of the best values in Columbus. Fifth Third has been focused on customer service so they do send surveys fairly frequently and they follow-up on your comments.