Nationwide Insurance: Woods Agency

Hi Mike - I'm sorry to hear about your negative experience with The Woods Agency. As a concerned representative, I would like to address your concerns and apologize for any inconvenience caused. We take feedback seriously and strive to provide excellent service to all our customers.Regarding the issue of pricing, we understand that insurance rates can vary between companies, and it is essential for customers to find the best option for their needs. However, I would like to clarify that insurance premiums are based on various factors such as coverage limits, deductibles, and individual circumstances. It is possible that the coverage offered by State Farm may differ from what you had with us, resulting in a price difference.Regarding our communication channels, I apologize if you faced difficulties reaching us. We acknowledge that prompt and accessible communication is vital, and we are constantly working on improving our responsiveness. We value your feedback and will review our phone and email systems to ensure a smoother experience for our customers.Regarding your interaction with one of our representatives, I apologize for any rudeness or lack of negotiation. Our team is trained to provide professional and courteous service at all times, and any behavior deviating from this standard is taken seriously. I assure you that appropriate measures will be taken to address this issue internally.We appreciate your feedback and take it as an opportunity to learn and improve. Customer satisfaction is of utmost importance to us, and we regret that we fell short of your expectations. If there is anything specific you would like us to address or discuss further, please let us know. We value your business and hope to have the chance to restore your trust in our services.Feel free to reach out to me directly to discuss further. Thank you - Mitchell