Luxury Pool Concepts

Luxury Pool Concepts is the go-to Dayton pool company. Their expertise in building swimming pools is outstanding. Highly recommended!
Jun 29th, 2023

Luxury Pool Concepts is the premier Dayton pool company that exceeded our expectations. Their exceptional craftsmanship and attention to detail are truly commendable. From the design phase to the final construction, their team displayed unparalleled expertise and professionalism. The result is a stunning, high-quality swimming pool that has become the centerpiece of our outdoor space. We highly recommend Luxury Pool Concepts for all your pool construction needs.
Jun 26th, 2023

Luxury Pool Concepts created the best pool design for my backyard. Their craftsmanship and attention to detail surpassed my expectations. Highly recommended!
Jun 10th, 2023

My experience: - They did not put the pool in level, and wound up cracking the shell and damaging equipment trying to fix it - they never finished the project. We were promised a 3 week installation (to be completed July 14, 2023), our contract was to have it completed August 1, 2023, and they ABANDONED the project in early November 2023. - I had to fix several installation errors because they are not capable. - I also had to finish all of the electrical work and program the automation system myself. - I hired a concrete company directly to do my pool deck and it came out PERFECTLY.Luxury Pool Concepts out of Troy/Dayton/Centerville is the absolute worst pool contractor in Ohio. The 5 star reviews are fake. Many are family, employees, suppliers, and made up accounts. You really need to look at the reviews less than 5 stars to get a realistic impression.DO NOT USE LUXURY POOL CONCEPTS UNLESS YOU WANT TO HAVE NOTHING BUT HEADACHES, EXPENSE, AND A HORRIBLE EXPERIENCE! If you already signed a contract with them I can provide information on how to protect yourself. You will NEED to protect yourself.Rather than making this an extensively long review, you can see the full timeline, photos, and text correspondence with the company on the Facebook page "Luxury Pool Concepts - Reviews". I can also share the legal action we had to take to get rid of this company free and clear.
Dec 6th, 2023

Would not recommend Luxury Pool Concepts, we are more than 14 weeks into this project with no end in sight. We have not received the level of service or communication that was sold to us. Many of the issues on our project could have been avoided or quickly resolved if someone from Luxury Pools was onsite to manage the project. We did not receive the 3D CAD consultation or rendering, we did not approve the design schematic. We did not receive a pre-construction meeting. We did not meet with or hear from our project manager until after the project started. When our pool was delivered, he arrived onsite for the first time to collect the next payment before the pool was permitted to come off the truck. This was the first time I was shown the drawing. He was informed of our dissatisfaction with our experience with Luxury, it was clear from my conversation with him that he was not receiving correct or adequate information from Luxury management about our project. As a result of this internal lack of information sharing, the correct materials for our project were not ordered. The delays in work and progress have been numerous with one excuse after another. The equipment pad wasnt finished because material was missing, the electrician couldnt finish because the equipment wasnt finished, grounding couldnt be completed because grading wasnt completed, auto cover lid wasnt installed because they dont have the correct lid, cant install correct lid because decking isnt done, decking completion on hold because correct lid isnt installed, cant finish cover install because they dont have the correct roller. Concrete work on bond beam wasnt finished until week 7. In the meantime, we have had a leak in the electrical conduit coming from one of the lights or jets for 3 weeks, instead of fixing the root cause the short cut was to spray FlexSeal on the connection from which the leak was discovered. When that didnt work I was told the gasket/seal needs replaced, now Im told instead of replacing the bad seal they are going to use an underwater compound in an attempt to stop the leak, which is on order. Equipment has not been turned on. Workers dont come when Im told to expect them. Once again, we are on hold while we wait for the correct materials to arrive. Escalating my concerns to James left me more frustrated and lended no reassurances. He asked me how I got his number, was condescending, laughed more than once at my questions or concerns, interrupted, deflected and placed blame on subs and manufactures for the service delays. The subs working on our project have all been professional and friendly. Our frustration lies 100% with Luxury Pool Concepts and their management of our project.
Jun 28th, 2023