Arhaus

The staff is amazing they make shopping at this store easy. Get ready to find some of the most unique items around. If you're looking for a high end place and look this is the spot to stop into. Everything I have bought is amazing quality and will out live me. Great job Arhaus.
Mar 24th, 2024

Fabulous Lighting...Beautiful Solitaire 12, Chandelier
Mar 22nd, 2024

They do not stand behind their product. Sent us a faulty cushion and replaced it with one that didn't match which you can clearly see in the picture. They do not care about loyalty as we have spent over 25k with them. They said there is no guarantee. Steer clear of this place.
Jan 10th, 2024

I would like to start out by saying the employees here are incredibly kind. Rose and the other staff have been incredibly friendly. However, the quality of the furniture isn't up to par for the price. We had 6 (no exaggeration) coffee tables delivered and every single one of them did not have a smooth finish (see picture below). There were marks and gouges all over every single one of them. That's 6 times I had to leave work to be home to receive a table. Think about all the PTO. We also ordered bar stool from the company. Came in to try to check the color and couldn't find a match. Checked the picture online as closely as possible, there was no brown in the photos. The chairs were delivered and there were flecks of brown in the chair. Brought it back to the store, was told they don't accept returns there and we'd have to pay the $300 return fee. Called corporate multiple times, spoke with someone about returning it, they said "we need to talk to our supervisor and we'll call you back" and they never called us back. When I finally got in touch with someone they said, "well you're out of the return window so we can't guarantee you can return it." We had similar problems during the 4 months it took us to get the coffee tables delivered, emails would just stop being replied to. Again, Rose and Margaret at the store here are phenomenal and I think they are wonderful. But the quality of the furniture is lacking, the corporate company customer service is poor in that they don't return calls and so on. The furniture looks beautiful far away but upon closer inspection isn't worth the price. The store employees are lovely but the corporate supervisors are not. I have had nothing but trouble buying from Arhaus and will not be coming back.
Nov 22nd, 2023

Aug 30th, 2021