Voss Hyundai Service

Roberta Banta _{on Google}

Mar 9th, 2024

If I could give this service department zero stars I would. I took my 2023 Kona in to this dealership because it was closest to my work & they have shuttle service. And I thought the Voss name meant I would get top notch service. When I met the service tech (I wont add his name, he knows who he is) he was very nice at first. I told him the heat was not working. It had been 10 degrees the day before and the heat never even got warm. I expressed my disappointment in this car & all he could say was Its just like any car, you either get a good one or a bad one. When I replied I guess I got the bad one he didnt even apologize & offer to do whatever it took to change my mind about the car. Thats when his attitude started to change. Later that day he text me & said the heat was working fine & it got super hot. (They had it inside the building the whole time) When I picked my car up the heat still wasnt working very well & it certainly wasnt super hot. It had never gotten super hot, ever. I took it back the next week & my husband went with me. The service tech had an attitude from the moment I walked in. My husband asked that he take the car for a drive & he could see for himself that the heat didnt work. Once again I received a text that they had taken the car outside, rolled all the windows down and turned the heat on & it got to 75 degrees. The heat had never gotten to 75 degrees! His excuse was that the Konas have weak systems. Thats not real encouraging! He told me he had thermal pictures but no one showed them to me when I picked up the car. A week later when I took it back to have a recall part replaced he asked if anyone showed me the thermal photos. I said no and it doesnt matter because I still had no heat. I just wanted them to replace the recall part so I could be done with them. I was really disappointed in the attitude I received from this guy. He didnt seem to like that I didnt agree with him. But he wasnt the one that was freezing while I was driving the car! A couple weeks later I took it to another Hyundai dealership and they DID fix the heat. I will NEVER take my car to Voss Hyundai ever again and I wont recommend them to anyone else either.

Jay Lynch _{on Google}

Sep 8th, 2023

Can not say enough! Michael was extremely helpful and kept my completely informed of what was going on with my repairs! Great customer service! Thank you!

Gustavo David _{on Google}

Aug 3rd, 2023

My man Justin is the Best, ask for Justin on Services Service: Oil change