Garden Center at The Home Depot

It has mostly everything you want
Mar 22nd, 2018

Jan 9th, 2018

Wanted to get ceiling fans and a grill. Went to the Home Depot in Warren Ohio. I will never go there again. Or any Home Depot after the experience I just had. After walking in and looking through the grills we wanted to talk to someone about them. We stood around looking for anyone in the department and no one was around. So I went to the customer service desk and asked if someone could be paged to help us. She said yes and walked back to the desk and I walked back to the grills and waited with my husband. And waited. No one came. So I went to the fans to pick one out only to find the one I wanted only had one on the shelf so I had to pick two different ones. Then walked back to the grills where NO ONE was there helping my husband yet. So I went to the garden center desk and asked for someone's help. They told me there was no one. But they would call and ask for someone to go there. So I walked back to the grills again. No one came. So I went to the customer service desk again and she said she did call the garden center. It was back and forth. I went to walk around the store to find someone. Found a guy and he said I am not in that department. Lets walk to the garden center and find someone. I said I did that already along with going to the customer service center. Again the garden center called again for someone. No one came. So I went back to the garden center and asked for a manager. Finally he came over. They didn't have the grill we wanted but there was one similar but it was beat up, bent and the door fell off when he opened it in front of the manager and it was missing the rubber buds for the lid to close properly. The manager said I can only give you 25 off because this is grill season. I grill all year round. Grilling has no season if you ask me. And the thing had missing parts and was dinged up. Every box we looked at for grill had holes in it and was not properly put on the shelves. So we took the grill and fans to the check out. Mind you the grill was an expensive grill to begin with and was a floor model. Stood in line for a while and was told we could go to the "pro center" to check out. So we went there and stood in line. Finally getting to the register and told the cashier the manager said take $25 off the grill. He said what's his name. Well he never gave us his name but told him what he was wearing and carried around the walkie talkie cell phone thing. No apron. So he told us he couldn't give us the discount because we didn't know his name. I am not sure but he may have called him. We got the discount and then my husband told him he had a military ID. The kid said ok. And looked at it and said we don't take those ones. I was shocked as Men/women who serve their country are military PERIOD. So all the retired military men and women with old style ID's are no longer able to receive this discount? I am ashamed and disappointed in Home Depot completely. I will never shop there again. We walked out without the merchandise and spent our money at Lowes. Less money and the people there were excellent and so nice.
Sep 14th, 2013