Thrifty Car Rental (Airport)

Jun 30th, 2023

I will never rent from Hertz/Thrifty again!!! Never!!! Reserved through Priceline, the agent I checked in with was amazingly nice. The car was mediocre at best, no frills at all, not even remote start.. its literally -6 degrees outside. I asked for a car with remote start was told none of their vehicles come with it. I returned the car ONE HOUR late and was charged an additional $114!!!! When I spoke to the manager her response was you get charged for an hour after the first 29 minutes and then charged an additional hour after every 29 minutes WHAT?!? How can she tell me they charge an hour every thirty minutes with a straight face?!?! She then CONFIRMS I should have just kept the car another day but she wont give me back the keys because the contract is already closed, she offers to waive ONE hour, $27, but tells me Im still going to pay for an entire day for the insurance and airport fees. Terrible terrible terrible!!! Did I mention that we had a winter storm and the side streets are still really bad which is why I was late in the first place?? Rental car was ONE hour late and cost me an extra $85.. $318 for 2 days and 1 hour!!! Thats a WEEKLY rate! Never again.
Dec 8th, 2022

Jean was so incredibly helpful and compassionate. 9hrs away from home with a smashed up car. She got us in and out and we shared some laughter too! Need more people like her for sure Car is nice but not the cleanest and Covid is still happening but Im sure they are short staffed like every other business right now.
Jun 23rd, 2022

Mar 17th, 2022

I will never rent from Thrify ever again!! I rented with them from July 23- July 24 from O'Hara, I missed my flight going back to Dayton so I drove back, I returned the car to Dayton International Airport, however it was after hours. I then get a charge on my card for $185 which I figured was wrong because it was only a few hours late and a different location I figured there would be some sort of fees but to take my deposit plus charge me an additional $185 was excessive. I called and spoke with a really rude gentleman who stated I still had the car. I told him the car was returned a week ago hut he continued to accuse me of having it, he then transferred me to a cell phone. I called back and spoke with a lady who stated she would request the contract be closed out and told me that I would be refunded in which I was. I them get a letter a month later stating that I needed to return the vehicle. I called again and was told that the contract was closed and that I should not receive and further charges. Today I get a charge for over $1500. I called andwas told that the contract was not closed until 9 days later how do u not check your vehicles in?? Im confused. DO NOT BOOK WITH THEM THEY ARE A JOKE!! THEY ARE BAD BUSINESS AND I WILL BE SEEKING AN ATTORNEY IF THEY DO NOT REFUND ME MY MONEY!!
Aug 29th, 2022