loanDepot

My loan consultant Janet Bretland was amazing and made my first home buying experience easy and enjoyable by keeping me informed each step of the way.
Nov 27th, 2021

I recommend this be your path to a new home loan!
Aug 31st, 2021

I've had my appraisal fee taken out in the appraisal has never been done and a processing fee taken out and again nothing
Jun 19th, 2021

Apr 10th, 2021

Getting the mortgage was incredibly easy and professional. This score reflects the difficulty I had with the mortgage servicing department. When I made my mortgage payment online, I screwed up my bank account info. Thats my fault. So when they call about the payment I agree to make the payment with the agent on the phone for an additional $10. I thought that was the end of it then I get another call saying the payment is due. Customer service neither has the record of the earlier call nor the proof I made the transaction with the agent. I found this out after three phone calls and being put on hold for more than an hour. I went to the site and made the payment with the corrected info but to be forced to jump through this many hoops to pay a bill is ridiculous. It felt like they wanted me to be late so Id have to pay another fee. Moral of the story: double check the account info when you pay online because its not in this companys interest to help you.
Feb 26th, 2021