Home2 Suites by Hilton Troy

Apr 8th, 2024

Mar 21st, 2024

Sad to say that this experience was not as good as previous times when we've used Home2Suites for family visits. The rooms and facilities are outstanding (new and nicely decorated rooms, indoor pool, good gym that includes dumbbells and a cable machine), but it seemed as though they were perhaps going through some staffing issues. The guy that checked me in was smoking in jeans and a tattered hoodie (I thought he was just a guest) on the front patio and walked in behind me trailing a the smell of his cigarette (and I'm not particularly sensitive to this; it was just really strong). He then proceeded to misspell my first AND last name (it's an admittedly unusual name, so I spelled it for him multiple times), which was only significant because the WiFi requires the guest's name for logging in. Hard to do when the name is misspelled. Not sure why ID was not required as it seems to be at most hotels these days (which would have resolved the spelling issue). And when we extended for an additional day, the rate had jumped from $139 to $189 and that new rate was not disclosed to me, nor did it include our Hilton Honors discount. For that, I will share some blame; I should have asked. But I also expect that a rate change would be disclosed at the time we extend. When I grumbled about it, the response was "sorry about that." That's it. When I asked if the desk clerk would be willing to do anything about the confusion, they did credit me $20, so I'm grateful for that. But all around, the facilities were great and the service was.... Not. We'll look around elsewhere for future family visits, and then go into it eyes wide open if we choose to give our business to Home2Suites in the future. It really is a nice place to stay, but there are a lot of good competitors in Troy with another coming soon.
Mar 19th, 2024

Unbelievably disappointed in this hotel. Our 4 year old son accidentally left his Parrot and Deer stuffed animals behind and when I called the hotel, the receptionist said o yes, the two stuffed animals left behind, let me get those and then when she got back on the phone said I can only find the deer so youre telling me YOU KNEW there were TWO stuffed animals and confirmed this before I even gave the reservation number, but now one is mysteriously missing. People are sick. Hope whoever stole the parrot is happy that a 4 year old is having trouble sleeping at night. Do not trust this hotel staff.
Mar 3rd, 2024

Feb 20th, 2024