Glass City Federal Credit Union

I am working in the area and stopped by this credit union to make a CO-OP Shared Branch deposit. I work out of town frequently and have completed a shared branch deposit before at a different credit union. It usually requires that you conduct the transaction from the lobby and provide photo identification. The lobby entry was not disability friendly. It had a locked door that only allowed one person at a time with a red/green light bulb. It may have also made a noise but if it did I was unable to hear it. Once you entered through this door you walked through what I am assuming is a metal detector before having to wait for the green light on the next locked door. This entry did not go smoothly as I had to try the second door several time before entry. The light would turn green but when I attempted the door it did not open. Once again, I do not know if a buzzer or speaker with instructions was involved as this would usually fall within a range that I cannot hear. After entry the teller that assisted me was behind glass and did not look at me when she spoke. I informed her several times that I had hearing trouble and kindly asked her to look at me and repeat herself. She repeated herself but was not courteous. After I left, I checked my account on my banking app and she had deposited the check into the wrong account.
Dec 31st, 2023

Been with Glass city over 40 years always have treated me well
Dec 10th, 2023

Excellent staff. Great rates and easy to work with.
Nov 24th, 2023

Rude and uneducated in terms of banking for some reason. Too many problems. Ultimately did not keep my money here. Other banks are way more helpful and actually hire knowledgable people.
Sep 20th, 2023

Mar 24th, 2023