Toledo Urban Federal Credit Union

Ashley Daniels _{on Google}

Mar 16th, 2024

Not happy with anything the debit card declining, direct deposit declined idk whats going on cant talk to nobody phone just ringing and ringing. Im glad I did not close my other bank account so at least I can have my paycheck deposit there. I thought it would be the right thing to bank with them but Im just very disappointed in the services given. Reconsidering my decision.

Melody Smith _{on Google}

Jan 21st, 2024

The credit Union's Customer Service is a 10.
However, the tellers that work at the back are mostly clueless of their policies, and products.
This credit union has messed up our account on numerous occasions, and have taken repeated steps to fix the same problem.
Not to mention, there are constant blocks on our cards, because I'm guessing the back thinks it's fraud, which is understandable...but they don't even have a fraud number that you can call after hours. Right now, we are out of town, and our card was declined...no one to call.
If you want FULL customer service without all of the unnecessary* episodes* that happen, then PLEASE don't bank with this bank. We do our best to support the black communities, and we have given this bank chance after change to no avail.
My professional opinion is to run toward another credit union in the city

Diane Gordon _{on Google}

Jan 20th, 2024

Professional service and everything I need to do business.