AAA Toledo
-
5606 Airport Highway
Toledo, Ohio 43615 - (419) 897-4455
- Website
Hours
Chamber Rating
-
JF 1
AAA ROADSIDE Edit: A case manager from AAA reached out and offered $100 towards my renewal. Still, beware. The actual AAA drivers and dispatch, not the companies they hire are incredibly incompetent. In a post Covid world, 2024, do people just not care about anything anymore or are we breeding an age of incompetency? Had a doctor appointment this morning at Toledo Hospital. Came out at 10:30am to valet saying that the Jeep wouldn't start. Went down and sure enough, nothing. At 11:00 am Made a AAA request on the app for roadside. After 45 mins it said they were here. They weren't. I called and gave them my phone number for the driver. It's a Michigan number so area code is 734. They even read it back, ensuring they had the correct number. They said "actually, the driver has an est arrival of 12:04." Okay no problem, Please have them call me. No call ever received. Called back at 12:11. AAA said the number they had given the driver started with 473 NOT 734. So they sent a driver to the wrong location AND gave him the wrong number. So what did AAA do? They cancelled the tow/service call. All they had to do was make a few clicks on the computer to make sure they had the number right. But why would they do that? It just makes too much sense. So, they dispatch another vehicle to the CORRECT location and take my number down. After giving them the height clearance of the garage, my exact location and everything I get a call from the AAA tow driver Tony saying that he's not gonna be able to get down there because his truck, a flat bed, is too big!!! Instead, he wants to try jumping it with a jump pack. I tell him it's more than likely the starter but he insists. He gets here and of course, it's the starter. He calls AAA, twice, the calls get dropped. Finally he gets through and gets a wrecker "ALLEGEDLY" dispatched. Well, over an hour later and I'm still here. Almost 4 hours now. I texted Tony the AAA driver that came out and asked if he had any updates on that wrecker. He said "im off work now it's out of my hands, sorry for the inconvenience." WHAT???? Thanks for nothing, Tony. At 2pm I call AAA again. They put me through to an "advocate" who puts me on hold for 20 mins. Comes back on the line and says "they're looking for a truck to get you." I said "what do you mean looking, as in, they haven't sent someone out yet?" He said "No, most places don't have wheel lifts and the ones that do, the drivers are off work." I asked "how long do I have to wait now?" His response "I don't know, we're looking for a driver...." thanks AAA. What the hell is the point of paying an annual or monthly fee for roadside service if you don't get any roadside service? AAA has got to be the biggest scam in the "service" providing world I have ever seen. I finally get towed out at 3:00 PM. FOUR HOURS after the original request for service went out. Big thank you to DAN AT PJS TOWING. He made me laugh the whole way to the shop. Great guy and will be using them for my tows from now on.
Mar 23rd, 2024 -
Karen Gentry
You can tell when new help is around! Want be going back to this location! Airport
Mar 8th, 2024 -
Josh Jones
Feb 24th, 2024 -
Toledo's Coolest
Feb 15th, 2024 -
Darlene Jenkins-armour
The manager of this location is not very people-friendly and very distant with handling long-time members of the AAA from other locations.
Jan 28th, 2024
About
AAA Toledo
Located on Airport Highway, your local AAA Store has been providing industry-leading insurance and travel services for years. And now, we are offering even more. Not only can you get expert travel planning and one-on-one insurance advice, but you can also find trusted auto repair and maintenance services from ASE-certified technicians. We are open to Members and the general public. Visit us today to review your insurance policy and plan your next vacation while we fix your car like it is our own. Please note not all services available during the above store hours. Call ahead so we can ensure you are totally satisfied. Amazon Hub Counter located within this store.
Services
- Air & Cabin Filter
- Battery
- Brakes
- Air conditioning
- Electrical
- Check engine light diagnostic
- Oil change
- Steering / Suspension
- Transmission
- A/c installation & repair
- Carburetor cleaning
- Electrical repair
- Engine repair
- Exhaust
- General repairs & maintenance
- Tires
- Tuning
- Wheel alignment
- Emergency Road Service
- Roadside Assistance
- Schedule Car Repair
- General repairs
- Member Services
- Cruises
- Vacation Packages
- Vacation Reservations
- Airline Bookings
- Motorcoach
- Train
- Car Rentals
- Hotel Bookings
- Bed and Breakfast Reservations
- TripTiks
- TourBooks
- Auto insurance
- Life insurance
- Home Insurance
Questions & Answers
Q What is the phone number for AAA Toledo?
A The phone number for AAA Toledo is: (419) 897-4455.
Q Where is AAA Toledo located?
A AAA Toledo is located at 5606 Airport Highway, Toledo, Ohio 43615
Q What is the internet address for AAA Toledo?
A The website (URL) for AAA Toledo is: https://cluballiance.aaa.com/locations/oh/aaa-toledo-5606-airport-highway-toledo?y_source=1_MTIzMTUxMDEtNTQ1LWxvY2F0aW9uLndlYnNpdGU%3D
Q What days are AAA Toledo open?
A AAA Toledo is open:
Sunday: Closed
Monday: 7:30 AM - 6:00 PM
Tuesday: 7:30 AM - 6:00 PM
Wednesday: 7:30 AM - 6:00 PM
Thursday: 7:30 AM - 6:00 PM
Friday: 7:30 AM - 6:00 PM
Saturday: 8:00 AM - 5:00 PM
Q How is AAA Toledo rated?
A AAA Toledo has a 4.2 Star Rating from 188 reviewers.
Hours
Ratings and Reviews
AAA Toledo
Overall Rating
Overall Rating
( 188 Reviews )JF 1 on Google
AAA ROADSIDE
Edit: A case manager from AAA reached out and offered $100 towards my renewal. Still, beware. The actual AAA drivers and dispatch, not the companies they hire are incredibly incompetent.
In a post Covid world, 2024, do people just not care about anything anymore or are we breeding an age of incompetency?
Had a doctor appointment this morning at Toledo Hospital. Came out at 10:30am to valet saying that the Jeep wouldn't start. Went down and sure enough, nothing. At 11:00 am Made a AAA request on the app for roadside. After 45 mins it said they were here. They weren't. I called and gave them my phone number for the driver. It's a Michigan number so area code is 734. They even read it back, ensuring they had the correct number. They said "actually, the driver has an est arrival of 12:04." Okay no problem, Please have them call me. No call ever received. Called back at 12:11. AAA said the number they had given the driver started with 473 NOT 734. So they sent a driver to the wrong location AND gave him the wrong number. So what did AAA do? They cancelled the tow/service call. All they had to do was make a few clicks on the computer to make sure they had the number right. But why would they do that? It just makes too much sense.
So, they dispatch another vehicle to the CORRECT location and take my number down. After giving them the height clearance of the garage, my exact location and everything I get a call from the AAA tow driver Tony saying that he's not gonna be able to get down there because his truck, a flat bed, is too big!!! Instead, he wants to try jumping it with a jump pack. I tell him it's more than likely the starter but he insists. He gets here and of course, it's the starter. He calls AAA, twice, the calls get dropped. Finally he gets through and gets a wrecker "ALLEGEDLY" dispatched. Well, over an hour later and I'm still here. Almost 4 hours now. I texted Tony the AAA driver that came out and asked if he had any updates on that wrecker. He said "im off work now it's out of my hands, sorry for the inconvenience." WHAT???? Thanks for nothing, Tony.
At 2pm I call AAA again. They put me through to an "advocate" who puts me on hold for 20 mins. Comes back on the line and says "they're looking for a truck to get you." I said "what do you mean looking, as in, they haven't sent someone out yet?" He said "No, most places don't have wheel lifts and the ones that do, the drivers are off work." I asked "how long do I have to wait now?" His response "I don't know, we're looking for a driver...." thanks AAA.
What the hell is the point of paying an annual or monthly fee for roadside service if you don't get any roadside service? AAA has got to be the biggest scam in the "service" providing world I have ever seen.
I finally get towed out at 3:00 PM. FOUR HOURS after the original request for service went out. Big thank you to DAN AT PJS TOWING. He made me laugh the whole way to the shop. Great guy and will be using them for my tows from now on.
Karen Gentry on Google
You can tell when new help is around! Want be going back to this location! Airport
Josh Jones on Google
Toledo's Coolest on Google
Darlene Jenkins-armour on Google
The manager of this location is not very people-friendly and very distant with handling long-time members of the AAA from other locations.
Overall Rating
Overall Rating
( 188 Reviews )Write a Review
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