Cylinder & Valves, Inc.

Hugh McManus _{on Google}

Oct 12th, 2022

The manufacturer that we had been sourcing our Cylinders from for 20+ years decided to make a 'minor-tweak' [their term] to a Cylinder that was critical to the production of the machinery we sell Globally. The 'minor-tweak' made their Cylinder impossible to mount in our machines --- the change was made without prior notice and meant that we had to scramble to find a viable replacement or risk losing significant orders and possible customers as well.
In absolute desperation we sent Cylinder specifications and solicited quotes from: AMERICAN CYLINDER CO., AUTOMATION DIRECT, CLIPPARD, CYLINDERS & VALVES, INC, NASON, AIRPORT CORP, BIMBA / MSC, COAST PNEUMATICS, CUSTOM CYLINDER, FESTO, HUSTON IND, LEBCO, PARKER HANNIFIN CORP, PNEUMATIC CYLINDERS & COUPLERS INC., SHEFFER, TAMESON and a few more...
My urgent inquiries were either ignored or passed off to a lower-tier customer service representative that was neither able to understand my simple specifications - or - willing to invest the time to research their own Product Line for a possible solution.
And then I heard from Katherine and George at Cylinder & Valves --- from the very first contact it was abundantly apparent that this company was committed to first understanding my Cylinder needs and finding a solution. It was very nice to be treated as a customer instead of an annoyance!
Everyone at Cylinder & Valves also understood the urgency given the risk of losing business --- they created a slightly modified version of an existing Cylinder SKU that matched my specifications perfectly --- and from initial contact to prototype sampling, to testing and approval, to placing my initial production quantity order in less than two weeks!
Customer service, product quality, pricing --- Cylinder & Valves scores 'Exceptional' on all!