Bill Marine Mazda

Hendrik Stokvis _{on Google}

Feb 8th, 2024

Very helpful and responsive staff.
Fastest 5,000 mile maintenance and oil change ever.
Good experience.

Joseph Tyre _{on Google}

Sep 20th, 2023

Called about part availability. Paul was great and kind over the phone. Part was double the cost of online, but often they can't help that

Michael Mike Berchak _{on Google}

Jul 31st, 2023

Just checked out the website.

Tim Reid _{on Google}

Feb 1st, 2024

I recently booked an appointment for oil change, tire rotation, and excessive vibration under engine load. I have always taken my car to a dealer or worked on it myself. I'm happy to pay dealer prices for high quality service; however, this is not what I received.
The service tech let me know that the vibration was most likely due to wear in the lower motor mount, which I authorized replacement of. The wrong part was ordered, and multiple trips were involved, but about a week later, I paid, and picked up my car. The issues were as follows:
The original vibration complaint was not resolved at all. They did not bother to test drive the car after installation to see if it fixed the issue.
The glove box was left improperly attached and hanging down (they likely inspected the cabin air filter).
The engine cover was found with 2 of its rubber grommets sitting on the valve cover, and 1 missing, and the cover improperly attached. Before dropping the car off, this cover was properly attached with all its grommets (like I said, I was the last person in the engine bay).
The tires were not rotated. The invoice stated the reason was that there was 1/64" more tread on the front tires, so they left them on the front, but 1. if I request a tire rotation, and you don't rotate my tires, at least call me to talk about it, and 2. rear tires should have more tread if there is a difference, not front tires.
The "complimentary multi-point inspection" sheet was only about 50% filled out. They bothered to actually look at the cabin air filter, but didn't bother to check the red, yellow, or green box to tell me how dirty it was? I mean, at least they weren't trying to upsell me with a fake filter, like some scummy shops will do...
The oil cap was installed upside down. Super minor, but in combination with the rest of the results of this visit, it shows that they have insufficient attention to detail, insufficient tracking, and not enough care, at least not what I would expect from a dealership.
TL;DR: Nothing was super wrong, but I definitely won't be back.

Jeffrey Buffington _{on Google}

Jul 20th, 2023

In the service industry we cannot forget our customers. Called to make an appointment last Friday with Jeff in service. I was forwarded to parts to verify the shocks for my car was in stock. Was told that he would order the parts when the appointment was confirmed and he hung up. Minutes later Jeff called and said there was some confusion but I was to be forwarded back to him. I confirmed the appointment but the parts guy left and Jeff told me he would get with him on Monday to complete order. Its now Friday and I showed up on time and Jeff forgot about me. No Service arranged. I asked if he was still able to complete service and he said he didnt know. I cannot leave my vehicle with a service team with that many unknowns nor would I recommend anyone else. This is a crowded service industry with many competitors. Two things keep business and attract business. Customer service and Mechanical service. Bill Marine is missing these key elements.