Chipotle Mexican Grill

Some words of wisdom do not order through the app because your food would never be will be right but also if you do. Do not go by what the app says because they wont update the app to let you know your order is ready. It will sit there and get cold. If you want your order right go to this one 1930 N Bechtle Ave Springfield, OH 45504 United States
Apr 8th, 2024

Apr 7th, 2024

Best food I have had at Chipotle in a really long time. They had everything, and the service was fast and wonderful. THANK YA, I know what Chipotle to go to now.
Apr 5th, 2024

They were slammed but the line moved right along.
Apr 2nd, 2024

I eat from this location a few times every week but that has been waning. The food is usually as good as you'd expect from Chipotle in terms of quality and taste, but they are very inconsistent with ingredients availability (some meats, fajita veggies, crispy taco shells, etc). This location does have the "Chipotlane" for quick pick up if you order online in advance. One of my main bones to pick though, is again with the theme of ingredient availability - if you order through the app for Chipotlane, it's always like rolling dice when it comes to getting all the ingredients you ordered. Examples: 1) I'm not a soft taco guy so if there are no crispy shells, I'd rather have an option of changing my order to a burrito or bowl instead, but there is no place in the app to include free form comments to indicate acceptable substitutions or instructions - or to indicate a substitute if the meat I ordered is not available...rather than them pick for me, and SURPRISE! when I bite into my burrito(which has happened before). Which leads to 2) if an ingredient isn't available on my order or the worker substitutes the meat on my behalf, how hard can it be to inform the customer at the window, or at least write it on my receipt or mark it in the bag rather than SURPRISE! you get chicken but expected steak when you took a bite (let alone paid the upcharge for steak in the app). 3) Another time I picked up my burrito and there was no rice...I just so happened to be sitting in the parking lot when I discovered it, and went back in to find that the "Chipotlane" bar was out of rice but the main service bar had plenty - with rice as a primary product component, how friggin hard can it be to walk over to the main bar and grab a few scoops of rice to fulfill orders in the Chipotlane? Again, no communication of any sort was offered when I drove through... it's as though the expectation if you order online (whether ordering for in-store pickup or Chipotlane), is to have no expectation or you'll be extremely disappointed. Keeping with the "missing ingredient theme - I can't tell you how many times I've walked in to find the service bar stocked with fajita veggies while the grill guy and at least another prep worker slowly pace back and forth like they have nothing to do - that's because if I had a venture to guess, my success with finding fajita veggies stocked is less than 20%, and each time there's at least 2 prep workers just standing or slowly pacing around, with the grill empty - but the place looks like a bomb went off, so they could at least take the time to straighten up, OR throw some veggies in the darn grill! I get that there are lunch and dinner rushes and people need to catch a breath - but we're talking 3:00 in the afternoon sometimes, well past lunch rush....and if you go anywhere near a shift change, it's like day shift could care less with setting up the evening shift with success, and vice versa if you go as soon as they open in the morning. Please understand, all the workers seem friendly and it's not personal (other than my online orders being incorrect), but as a former restaurant worker/manager, I just don't get it sometimes when I walk in there as to how disorganized and unmotivated it appears. I rarely eat in, as each time I walk in it looks like a bomb went off in the dining room too, the tables are not watched over/wiped down frequent enough. But the service bar is usually pretty clean, which I suppose is what's most important.
Apr 1st, 2024