Staples Print & Marketing Services

Shannon, Dilister and the entire print and marketing team never fails to impress me. I order from here constantly and every time my order is exactly as I envisioned it.
Apr 23rd, 2023

Went to Staples in Sandusky to print out some flyers. First of all, their printers/copiers are old and cannot accept USB-C drives. Then, I asked the lady behind the counter if they had anything that could accept a USB-C drive, and I was told "yeah, they both do." I told her those were the older USB ports, and she said "I guess not then." I'm not sure which was worse. Her bad attitude, or the fact that she had zero interest at all in helping me. Thank goodness there are local printing places in town to choose from. Plus, Staples prices are WAY higher than most other places.
Sep 28th, 2022

Called on April 24th at 12:24 pm, spoke to a female about ordering a color infographic as an engineering print as I did not need the high quality of a poster. She advised me she was the correct person at the store to ask when I questioned if I had the right person. She confirmed print and laminating pricing as well as laminating size availability for me. I asked specifically if there was anything I needed to know about ordering a color engineering print as I had not yet built the infographic and did not want to waste my time building something that was incorrect specs or could not be printed. She told me only that I needed to submit as a pdf and that if I knew I wanted it laminated it would be easiest to order in store otherwise ordering online was just fine. I then spent 3 hours building my infographic last night and submitted the order online (opted against laminating). Today I received a call from the store telling me that engineering prints have a color restriction of 30% and that my print could not be done. I expressed my frustration as I have now already wasted time creating the doc that they now wont print and I had confirmed that my project was possible to be printed in this manner by calling prior to crating the doc. He initially described the situation as the printer not actually being able to print over 30% color on the paper for engineering prints, but then offered to speak with his manager this afternoon to see if the manager was willing to make an exception and print the project anyways since I was told incorrectly by their employee. After hearing that, it was clear that this is not a situation of "cannot print" but "will not print" if the printer actually could not make the print there would be no ability of the manager to create an exception. It would be useful if you educate your employees so that when customers do take the time to confirm details for a desired project they can answer correctly.
May 30th, 2021

I had to get some prints made and Shannon was absolutely wonderful to work with! I HIGHLY recommend this store for any of your print projects. Thanks, Shannon!
Apr 8th, 2020

I just had ankle surgery a couple weeks ago and am on no weight bearing for 6 weeks. I went to the store today to get printer paper, payroll checks and glue sticks. Upon entering the store, we were not greeted by anyone, we asked if they had an electric cart or wheelchair and was told no. I am on crutches. They said customers usually bring their own. Well as I was not asked if anyone could help me, I proceeded to hobble down the aisles in search of my items. Could not find them, so I hobbled back up front and asked the only clerk I saw, which was in the printing dept. He said I would have to order the printer paper and the checks are in the back of the store and he wasn't sure which one I would need. I told him which one I needed, but he said that was all he knew, was where they were and the printing dept is his area to work. By this time another employee and already come into our conversation and reiterated where the checks were located, but did not offer to get them for me as I stood there on crutches. I got what they did have, only because I had to have them today, and left. Will not return to this location again. Very unfriendly, rude and not accommodating to physically challenged customers.
Jun 10th, 2019