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      Jackson Hewitt Tax Service

      ( 135 Reviews )

      Jackson Hewitt Tax Service
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      Hours

      Tuesday:
      Closed
      Wednesday:
      Closed
      Thursday:
      Closed
      Friday:
      Closed
      Saturday:
      Closed
      Sunday:
      12:00 AM - 4:00 PM
      Monday:
      Closed
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      Chamber Rating

      Verified Member
      4.8 - (135 reviews)
      127
      1
      2
      0
      5
      Read Our 135 Reviews

      Chamber Rating

      Verified Member
      4.8 - (135 reviews)
      127
      1
      2
      0
      5
      › ‹
      • Dalysa Cintron

        I had a great experience here doing my taxes. I will always come back here to get my taxes done.
        Feb 22nd, 2024

      • Asia Mague

        If I can give a 0 I would staff phone service bud horrible I came very respectful at these 2 young ladies just to get disrespected and hung up on. Maybe I was asking to many questions but it doesn't give the rights to hand up on someone like that I was trying to get a better understanding I will never use they service again
        Jan 14th, 2024

      • Joe Rivera

        I been loyal with this business since 30year n I never experienced a selfish greedy company like this 1
        Feb 23rd, 2023

      • Bob Stevens

        Dena was great to work with. The Staff is so friendly and helpful.
        Feb 22nd, 2023

      • Mili R.

        One star is too much. The person who made my appointment lied to me when I requested my appointment with Karen, who has been doing my taxes for the last 4 years. They told me that she doesn't work for JH anymore, but Darrell told me that Karen works in JH at Walmart. I went to see Darrell, he told me to come back in 2 days with my ID to pay the $150 and to pick up my papers but when I came back he wasn't there. Cynthia tried to help me, she said that Darrell overcharged me over $500 and that he had placed some kind of security in the payment. I called the office to ask for Darrell and the woman who answered me told me that she was going to speak with her boss about my case and promised me that she or him would call me back but no one from JH ever called me back. After many attempts, I found Darrell at JH at Walmart on Brookpark Rd. At that time, Darrell wanted to charge me $800. In the past years, JH has charged me $80-$120 at the most. Trying to file my taxes with JH was a nightmare this year, from the lying person who first answered the phone to Darrell who obviously thought that he is the only person in town who can file my income taxes. Very disappointed of JH and wouldn't recommend them to anyone. Cynthia said that what Darrell is charging me isn't right and because of this she offered to fill my taxes for me for free on her own, on the side.
        May 6th, 2023

      Read Our 135 Reviews

      About
      Jackson Hewitt Tax Service

      Jackson Hewitt provides year-round support to hard-working clients with innovative, low-cost tax solutions. Call us for availability. Our clients get the Maximum Refund and Lifetime Accuracy guarantees, or we pay. Still need to file? Call our office or visit us online to learn about all available filing options. We are happy to help with your tax needs.

      Contact Info

      Languages

      • English

      Questions & Answers

      Q What is the phone number for Jackson Hewitt Tax Service?

      A The phone number for Jackson Hewitt Tax Service is: (440) 787-2415.

      Q Where is Jackson Hewitt Tax Service located?

      A Jackson Hewitt Tax Service is located at 12000 Snow Rd, Unit M, Parma, Ohio 44130

      Q What is the internet address for Jackson Hewitt Tax Service?

      A The website (URL) for Jackson Hewitt Tax Service is: https://office.jacksonhewitt.com/tax-preparation-services-locations/en/oh/parma/12000-snow-rd/11127?utm_source=extnet&utm_medium=local&utm_campaign=localmaps&utm_content=11127

      Q What days are Jackson Hewitt Tax Service open?

      A Jackson Hewitt Tax Service is open:
      Tuesday: Closed
      Wednesday: Closed
      Thursday: Closed
      Friday: Closed
      Saturday: Closed
      Sunday: 12:00 AM - 4:00 PM
      Monday: Closed

      Q How is Jackson Hewitt Tax Service rated?

      A Jackson Hewitt Tax Service has a 4.8 Star Rating from 135 reviewers.

      Hours

      Tuesday:
      Closed
      Wednesday:
      Closed
      Thursday:
      Closed
      Friday:
      Closed
      Saturday:
      Closed
      Sunday:
      12:00 AM - 4:00 PM
      Monday:
      Closed
      Nearby Jackson Hewitt Locations

      Ratings and Reviews
      Jackson Hewitt Tax Service

      Overall Rating

      Overall Rating
      ( 135 Reviews )
      127
      1
      2
      0
      5
      Write a Review

      Dalysa Cintron on Google

      image I had a great experience here doing my taxes. I will always come back here to get my taxes done.

      Business Response on Google Mar 5th, 2024
      We are thrilled to read your feedback for the great experience with us, thank you Dalysa! We'd love to take care of any tax prep needs your friends & family may need handled as well, please refer them our way! Your kind review is truly appreciated, and we look forward to future visits with you here at Jackson Hewitt! - Jen, Jackson Hewitt Care Team

      Asia Mague on Google

      image If I can give a 0 I would staff phone service bud horrible I came very respectful at these 2 young ladies just to get disrespected and hung up on. Maybe I was asking to many questions but it doesn't give the rights to hand up on someone like that I was trying to get a better understanding I will never use they service again

      Business Response on Google Feb 12th, 2024
      We appreciate your honest feedback, Asia, though I'm truly sorry to hear we let you down. It's never our intent to disappoint, and we'd like to discuss the details of your interaction to ensure your concerns are addressed with the attention deserved. Please give us a call at 800-234-1040 if we can be of service, we look forward to hearing from you and appreciate the opportunity to ensure your needs are taken care of here at Jackson Hewitt. - Jen, Jackson Hewitt Care Team

      Joe Rivera on Google

      image I been loyal with this business since 30year n I never experienced a selfish greedy company like this 1

      Business Response on Google Mar 5th, 2023
      Hi Joe,We are disappointed to read that your tax service experience with Jackson Hewitt fell short of your expectations. I can understand your frustration that your visit made you feel like we were being selfish and greedy. We strive to deliver on our brand promise to our clients, which includes reinforcing our services with a Maximum Refund Guarantee® along with a Lifetime Accuracy Guarantee®. If you feel the charges weren't in line with the value we provided, please contact our local office, or reach out to our Client Care Team at 800-234-1040. We appreciate your loyalty as a client, and thank you for reaching out to us today! - Lauri, Jackson Hewitt Care Team

      Bob Stevens on Google

      image Dena was great to work with. The Staff is so friendly and helpful.

      Mili R. on Google

      image One star is too much. The person who made my appointment lied to me when I requested my appointment with Karen, who has been doing my taxes for the last 4 years. They told me that she doesn't work for JH anymore, but Darrell told me that Karen works in JH at Walmart. I went to see Darrell, he told me to come back in 2 days with my ID to pay the $150 and to pick up my papers but when I came back he wasn't there. Cynthia tried to help me, she said that Darrell overcharged me over $500 and that he had placed some kind of security in the payment.
      I called the office to ask for Darrell and the woman who answered me told me that she was going to speak with her boss about my case and promised me that she or him would call me back but no one from JH ever called me back. After many attempts, I found Darrell at JH at Walmart on Brookpark Rd. At that time, Darrell wanted to charge me $800. In the past years, JH has charged me $80-$120 at the most. Trying to file my taxes with JH was a nightmare this year, from the lying person who first answered the phone to Darrell who obviously thought that he is the only person in town who can file my income taxes. Very disappointed of JH and wouldn't recommend them to anyone. Cynthia said that what Darrell is charging me isn't right and because of this she offered to fill my taxes for me for free on her own, on the side.

      Business Response on Google Apr 24th, 2023
      I'm so sorry to hear this was your experience when you visited us, Mili, please know it's never our intent to let you down. Our Client Care Team would like the chance to speak with you and ensure this issue is addressed with the attention deserved. Please give us a call at 800-234-1040 with the details of your experience, and we'll be happy to further assist. - Melinda, Jackson Hewitt Care Team
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      Overall Rating

      Overall Rating
      ( 135 Reviews )
      127
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      5

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