Professional Answering Service

As a small business owner, pas has helped me focus on the aspects of my business where I excel most. Could not recommend them highly enough!
Mar 7th, 2024

My family works in the HVAC industry, PAS has been essential to our practice. They always answer our calls and accommodate. Great staff & great service
Mar 6th, 2024

The BEST customer service! 10/10 recommend!!
Mar 6th, 2024

PAS does an amazing job answering calls for my flower shop. Thank you so much! Highly recommend
Feb 16th, 2024

Our medical practice has a very small call volume, and we can easily track all calls to our surgeon. We needed dependability and clarity of information only. While initially things went well with just occasional small operator glitches like not collecting all of the info on the intake form, or holding emergency and trauma callers on the line when requested not to, their billing rapidly escalated to hundreds of minutes billed in months where there were only a few calls, or months where our practice was closed for two weeks. Calls, notes, and requests to review these obviously incorrect charges were met with radio silence. The incorrect charges kept snowballing without any increase in the rate of our calls. It seems like they count on businesses not to paying attention to this kind of thing. Then the company chose the busiest time of the year, sent a fax while we were away, refused to respond to calls to discuss our concerns, and then abruptly cancelled their service the day after we re-opened, exposing our practice and surgeon to serious patient emergency care lack of response charges. No time window to arrange other coverage. For a loyal practice who made multiple attempts to reach someone and rectify the issue, their complete lack of responsiveness and irresponsible actions are appalling. Stick with businesses like repairs and plumbing, and even those businesses should watch their bills closely for gross errors, redundant call charges, and false inflation of billing minutes they then refuse to correct. Buyer beware, this company should not ever take on urgent patient care responsibilities, and be allowed complete lack of transparency or customer service. Go elsewhere!!
Aug 13th, 2023