Budget Car Rental

christie Elko _{on Google}

Feb 13th, 2023

Ruuuuude ugh

Jim Hall _{on Google}

Nov 29th, 2022

Was given a car that was filthy... car had bad brakes, An Alignment issue, and the best of the worst want discovered until next morning...a nice blood stain on the headliner(was rolled back for sunroof when i picked it up) i caked multiple times finally to get a customer service rep with this wonderful solution " you should go to the airport and see if they have that size and can exchange it for you" seriously!!! He couldn't discount me, he couldn't or didn't want to find me another vehicle, and i spent hours, countless emails, and ultimately made an exciting moment in my family's life, well mine mainly due to fear of being blamed for stain, a far less enjoyable time. Finally someone said they'd refund one day of our rental back to us... well needless to say i dropped car off and paid.... no discount. I complained more and no one seemed to care or resound in a reasonable time frame. And the responses were typical bs auto generated were sorry, let us prove why we are awesome.... yeah right! Absolutely horrid expierence... then they had the nerve to send me a free upgrade to larger vehicle on my next visit.... yeah, never going to happen. Dirty store, dirty cars, useless customer support. Go to another place, you'll thank me later.

Tim Evans _{on Google}

Nov 16th, 2022

Tucked back into a small shopping center, the office is unassuming and easy to miss from the main road. Very nice people, no hard upsell on insurance etc, but the car was not ready when we arrived (which was 45 minutes after our reservation). Car was ready about 10 minutes later after they finished cleaning it. Car was in
Wanted to note in the record, before we pulled away, that the car had a ding and smelled of the previous driver smoking - not a deal breaker but just wanted to record it was delivered to us this way. The office was suddenly very busy by the time the car arrived and it delayed our departure another 5-7 minutes. Still, they made sure to make it right.
Overall a good experience. I would rent here again. A lot less hectic than at the airport, and easier to access.

mad Ring _{on Google}

Aug 23rd, 2022

Always great service