Kroger Marketplace

I went to make a return, and it took them a very long time to get to me even though the line was not that long. Then, after I got to start the return, the employee was not very nice to at all. I am not embarrassed.
Mar 29th, 2024

Mar 28th, 2024

Mar 22nd, 2024

On Sunday, March 17, 2024, I bought 3 boxes of pop tarts. The cashier rung up 4 boxes, so I showed her the receipt, and she apologized and then directed me to the customer service employee (CSE) who was helping another cashier at the time. After the CSE was done, I explained the error, and she told me she can't return my money because "the customer service desk is closed. There is no money in the register." I asked her if she could use another register, and she said she couldn't. I asked if the manager could return my money, and she told me "she won't do it either." Then she asked me if I could come back tomorrow. I said no because I live 35-40 minutes away. She insisted she couldn't do anything about it because the customer service register was closed. Really? So Kroger doesn't have any customer service on any given day? Every time something is scanned incorrectly, and people were charged too much, they just say "Sorry, we can't give you the money back because the register is closed?" I wonder if Kroger corporate would agree with that? I ended up suggesting that I will just go get another box of pop tarts. What is wrong with people these days?
Mar 17th, 2024

Mar 11th, 2024