University Hospitals Mentor Health Center

Dr. Radel is amazing! A very great doctor. I will be back to see her, although the billing is questionable as I was billed $75 initially and paid, then months and months later they decided to randomly bill me $25 without any reasoning.
Apr 7th, 2024

Dr Kannensohn is so thorough and honest. I love his care for my entire family. He has cared for 3 of my 4 children and from day one I have always been met with the utmost integral treatment. He even has a great team alongside him. I recommend him for any pediatric care. He is a phenomenal physician.
Mar 30th, 2024

Laboratory lost my order form and never sent it with my blood work. But the nurse that did the blood draw was very nice.
Nov 3rd, 2023

Check in is fast and service is fast. Usually very seamless and nice people. This last time thoIve never had to take in my printed lab order before cause its always in the system and its never been an issue but this time they were very dramatic about it and expected me to know information about lab orders that mean nothing to mean. They ran around talking about not being able to find my order in their system like I was lying about having lab orders. Turns out they just missed the specific test on the papers they were able to pull up. I had been told to come back before 11 for my tests the previous week, so I came at 10:30 and the lady was like ugh I told her to come early am last time which was not the case. Just take your physical paper work and dont assume the are keeping up with other hospitals like the Cleveland Clinic in 2023 or prepare to feel shamed.
Jul 30th, 2023

I love Dr. Detore, he is one of the most genuine doctors I've had the pleasure of seeing and would recommend him to anyone. Not only does he have an abundance of knowledge and compassion but he actively listens and cares..the offices, not so much. I made an appointment back in February (I had to wait several weeks for) just to become an established patient so I could see Dr. Detore in the future, well they put me with a nurse practitioner and did not tell me that I wouldn't be an established patient with Detore. So when I called to schedule with Detore, they told me "it doesn't work that way" and that I'd have to wait over a year just to be able to see him. By then I'll be off my parent's insurance so it looks like I won't be seeing him again or this campus. Communicating with the offices has never been a pleasant or smooth experience. Fantastic doctor though, just continuously disappointed by the offices.
May 28th, 2023