Mallard's Crossing Apartments

Kelly _{on Google}

Apr 4th, 2024

Terrible place and corporation! I was horrified to find severe mold when living there, they patched things up. The whole building had issues. Didn't offer another unit to move to, instead had to stay in this unit and a hotel a few days until I had funds to move out of the health hazard. We felt sick in here and asthma issues. They did not want to deal with the issues correctly. BAD PROBLEMS HERE!!!!!!!!!! As for the response to remediating and addressing concerns by Mallards Crossing staff and parent company you were given many chances to do such. They talked to me like it was no big deal. It was not handled properly, especially for safety and health of tenants. I found out talking to other in the building they had similar issues they were covered up. Really bad situation!!!

Christina Siliko _{on Google}

Mar 3rd, 2024

Some issues with maintenance, but overall I enjoyed my time at Mallards Crossing. Kate (Property Manager) was pleasant and helpful.

Tammy R. Clark _{on Google}

Dec 28th, 2023

I have lived here for a little over two months now, and I couldn't be happier! The property, the amenities, and the staff have all been amazing! I've had a couple minor maintenance issues (my doing) that have been handled very promptly. The property recently had a water line and gas line issue that were handled so professionally and with communication going out to the tenants appropriately every two hours with updates until it was resolved. Everyone (staff) stayed on the property until late at night to make sure everyone's utilities were restored safely. Thank you! I love my new home!

Logan Malone _{on Google}

Jan 28th, 2024

*Update* Someone from corporate reached out and told me they would refund the $125 move out fee for our inconvenience. This call was over a month ago and we have not received a check, and all of our calls and messages go unanswered.
We moved here around September of 2022 on a 14 month lease. We felt like the prices were horribly inflated at the time, but unfortunately had no choice as we moved to Medina for a new job. Even at the start there were multiple red flags, like them trying to charge the full $799 deposit until we questioned it. The AC not working and they just recharged a 30 year old unit that lasted a few months then when they recharged it again the tech overcharged it and killed it. We then waited a week or so to get a replacement unit, with no compensation or communication. The office is impossible to get a hold of, they never answer the phone the first time. They randomly close the pool for days at a time with no credit or warning. They even had it closed for awhile waiting for a "new lock" with no credit to residents. Our garage wouldn't close correctly for three months. The maintenance guy closed the work order without even looking at it apparently and it took four calls and three months to use my garage, again no compensation. The trash areas are always a mess, we had to complain about it to get it cleaned. The apartments are listed as "renovated" but are just original 1980s cabinets spray painted white with builder grade countertops. The water bills are outrageous, they take the whole buildings bill and divide it between all residents. When we moved in they told us to expect an average bill for $40, it was $70-90. This place will also bury you in fees. $4.99 a month to send me a monthly rent statement? Billing for pest, amenities and trash removal? Why is none of this included when we pay over $1400 in rent? They charge a $125 "turn over / move out" fee to come by the apartment for 3 minutes to check it out. The worst part was when we received our renewal offer. They jacked our rent up so high it was laughable (over $200), all while listing our same unit online for $200 less than our CURRENT rent. We considered staying but at those prices it wasn't possible. After we asked about it and them putting it off until a week before we had to decide they said "We will offer a zero dollar increase, but we never go less". We asked for this offer in writing, and never got it. So we gave our notice and were promised a call from corporate that still to this day we have not received. 35 days after we moved out our final move out statement came, with a check for half of our deposit. They withheld it claiming its for "utilities" but we paid those when we cut our last check with prorated rent. Our statement shows a "late" fee that conveniently adds up to the amount missing from our refund. It was added, removed and added again. The property manager said she would have her boss call me, that was a week ago with no call. This place will scam you out of your money. All the negative reviews for Solomon don't lie.