Total Car Care

They are great and honest just very pricey but great staff and location!
Sep 17th, 2022

Steve and Sam are wonderful. Friendly, honest and professional service from start to finish. I am a forever customer. I have referred them to my friends and family!
Jul 2nd, 2022

I've taken my cars here for 10 years and I've never had a reason to go any where else.
Apr 30th, 2022

Firstly, the customer service was great! But I gave this place one star because they were not completely being honest about the issues with my younger sisters car. First they blamed take5 saying they over filled the car with oil when she gotten an oil change and thats what caused her car to stop starting. Wrong. Then they said she also needed a new battery which couldve been apart of the issue. They charged her over $500 for the cleanup and battery. Us thinking the problem was fixed, but little did we know itd be starting to happen again! Took the car back they said, ohh its an electrical problem again wrong!! But they didnt charge her because honestly they didnt know what was truly wrong with the car. She recently took it to another shop and they were able to successfully find the actual problem and fix it for way less. I wouldnt trust this shop to fix anything. They didnt know what they were doing to begin with.
Jan 20th, 2023

Stay away from this car shop. They are liars!! I wish there is a negative star rating selection. I have my 2014 Chrysler Town and Country in there shop for an engine oil leak issue. Next day, Scott told me there is a bad rear main gasket. Total cost would be over $1600 plus tax, and I OKed. After the car was sitting in their parking lot for a week, Scott told me the original leak was fixed but they found another leak needs to deal with. What they didn't know was I kept checking the car status almost everyday after I got the a sense of they are playing with me. I have all the pictures and videos demonstrating they actually did nothing on the car. They didn't even pull the car inside the garage. After facing with Scott and pointing out the fact, he looked not surprised at all and let me drive my car away. No payments asked for sure because they did NOT even touch the car ever. I pulled the car into another car shop at Cleveland Heights. They told me hours later that it's engine oil housing leak. Next morning before 10:00AM, I was told the car is fixed and ready for pickup. The total cost is $749 plus tax. It's been more than two months since the repair. The car is running great without any engine oil leak issue. Don't be fooled by Total Car Care!! They are cheaters.
Jan 19th, 2023