Diehl Hyundai of Massillon

Dear Brian,We appreciate you taking the time to share your experience, and we understand the frustration you're facing with the situation surrounding your Santa Fe. We regret any inconvenience caused and would like to provide some context from our perspective.Upon investigating your concerns, we found that the vehicle in question was not purchased or serviced at Diehl Hyundai of Massillon. We want to clarify that the responsibility for addressing recalls and performing necessary maintenance lies with the owner, and in this case, the 953 software recall was a crucial factor.Hyundai declined assistance with the engine repair due to a clause in the warranty extension, which stipulates that the 953 software recall must be completed before engine failure. It's essential for car owners to be proactive in addressing recalls and ensuring that all necessary maintenance is performed.We acknowledge that you purchased the car in October 2022, and the 953 recall has been in effect for several years. We recommend, from a purchaser's standpoint, to thoroughly inspect a vehicle for any outstanding recalls, perform necessary maintenance, and request an inspection before finalizing a purchase with the other dealership where you purchased your vehicle. We understand your frustration with the situation and share your disappointment that the recalls were not addressed before the vehicle left the lot where it was purchased. To assist, we reached out to Hyundai on your behalf after the initial decline, but unfortunately, Hyundai maintained its decision.We encourage you to contact the place of purchase regarding the recalls that were not addressed before the sale, as they hold the responsibility for ensuring the vehicle is in compliance with all recalls. If you have further concerns or questions, please feel free to reach out to us directly, and we will do our best to assist you within the parameters of the warranty and applicable policies.Thank you for bringing this matter to our attention, and we wish you a resolution to your concerns.

We're thrilled to hear about your positive experience at Diehl! It's great to know that you found the service to be honest and that your car was repaired to your satisfaction. We appreciate your feedback and are glad to have been able to provide you with a positive and trustworthy experience. If you have any more automotive needs or if there's anything else we can assist you with, don't hesitate to reach out. Thank you for choosing Diehl, and we look forward to serving you in the future!

Thanks for the five stars, Dan!

Thanks for stopping by to share your five star review with us!

Thank you for choosing Diehl Hyundai of Massillon for your first vehicle purchase, Jon-Luc. We're thrilled to hear that Avery provided you with excellent service and helped you find the perfect car within your budget. Our team takes pride in being friendly and accommodating, and we appreciate your positive feedback. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us at (330) 478-0281.