Sleep Number

The sale was easy and the salesperson, Cas, was great to work with. Unfortunately, my mattress pad was sent to the wrong address. I called in to find the mattress was also heading to the wrong address. Cas corrected the delivery location to the right address but did not re-send the mattress pad. On arrival the bed was great, but I couldnt use the app. Despite having given my contact information, the contact information was entered incorrectly for the app. The wrong email address. The wrong zip code. I called the store for assistance and left a voicemail. I received no response. I called again. Cas was not working. The salesman that was there informed me he had no ability to help me. He interrupted me as I tried to describe the problem, overtalked me and when I asked his name he hung up on me. I contacted Sleep Number through the web. Claire was quick, efficient and professional. She sent out the mattress pad and fixed my online account. I may shop at SleepNumber again but I will not use the Deerfield location. They seem happy to sell a bed but dont seem to be interested in where the bed goes or if it works on arrival. I have the impression that once the sale is made all customer service stops. Avoid.
Apr 10th, 2024

The two gentlemen in the store were amazing. I did a lot of research before stepping in the store so I had a lot of queations. They answered everyone and yes we made the purchase.
Mar 1st, 2024

Great experience-Cas was very informative and helpful with our selection.
Dec 5th, 2023

Friendly and informative staff. Great selections. Love my bed and new sheets.
Dec 2nd, 2023

We had a good experience in the store and really like the bed we purchased. But very disappointed in the sheets. We have a split top king bed and the sheets do not stay on the bed and within a year a hole was ripped in the sheet. The sets we bought on Amazon for a fraction of the price are much better.
Sep 13th, 2023