Shamrock Insurance Agency

Dear Frank,Thank you so much for taking the time to leave us a review on Google! We are thrilled to hear that you had a positive experience with Shamrock Insurance Agency. Your feedback means a lot to us and we really appreciate it.We are happy to hear that our team was able to provide you with the insurance coverage you needed. We strive to make the process as smooth and stress-free as possible for our clients, and it sounds like we hit the mark with you!Thank you again for choosing Shamrock Insurance Agency. We are always here to assist you with any of your insurance needs.Cheers,Katie Grimes Insurance Agent at Shamrock Insurance Agency

Thank you for sharing your concerns with us. I deeply regret to hear that your experience did not meet the high standards we set for ourselves. We understand how valuable your time is, and we aim to provide services that are not only efficient but also comprehensive and tailored to your specific needs. In our commitment to excellence, we take every step to ensure that our processes, including re-quoting policies, are thorough and considerate of your unique requirements. This diligence is part of our promise to offer not just insurance but peace of mind and security for you and your loved ones. It's a responsibility we don't take lightly, which sometimes means these processes take a bit longer than anticipated. I sincerely apologize for any inconvenience this has caused. Please know, your feedback has been taken to heart and is invaluable in helping us improve. Our dedicated team is continuously working hard, often beyond the visible hours, to ensure our services can match the expectations and trust placed in us by our valued clients like yourself.I also understand your concerns regarding the changes in your quote. We understand how disappointing and frustrating it can be to see a difference in pricing, especially after having received a quote that suited your expectations several months ago. Please understand, as a retail insurance agency, we negotiate the best possible rates on your behalf, but prices are set by insurance carriers. These can fluctuate due to factors beyond our control, such as market conditions and regulatory changes, leading to differences in quotes over time. As for your complaint about the way we spoke to you about the check you mistakenly received from one of our carriers, I have reviewed the messages sent to you by our team, and I will simply quote them directly and let the reader decide for themselves if you have characterized them correctly:"This is Amy from Herr Insurance. You may receive a check from Pekin, please disregard it, they have put a stop payment on it. That payment was to go on another customers account, I also emailed you. Thank you."Amy did not hear from you for five days. She then sent this follow-up:"Jamie I just received notice that you cashed a check that was not meant for you to cash? I sent you a text on 3-20-24 in regards to this. Give our office a text or call because if that amount will need to be refunded."Sincerely,Katie Grimes Shamrock Insurance Agency

Dear Guy,Thank you for taking the time to leave such a glowing review for Shamrock Insurance Agency! We are thrilled to hear that you had a positive experience with our team and that we were able to help you find the best insurance for your auto.Our goal is always to be friendly and helpful, so it's great to know that we hit the mark with you. We know that insurance can be confusing and overwhelming, so we are happy to have been able to make the process a little bit easier for you.We truly appreciate your kind words and hope that you continue to rely on Shamrock Insurance Agency for all of your insurance needs. And who knows, with a name like Guy Bender, maybe we can even insure your lucky four-leaf clover!Thanks again for choosing us and for sharing your experience with others. We wish you safe travels and a bit of Irish luck wherever you go.Warmly,The Shamrock Insurance Agency Team

Dear Justin,Thank you so much for taking the time to leave us a Google review! We are thrilled to hear that you had a positive experience with us at Shamrock Insurance Agency.Here at Shamrock, we pride ourselves on providing top-notch service with a personal touch. We're glad to have been able to assist you with your insurance needs and make the process a little less daunting.Your kind words mean a lot to us and we truly appreciate your support. If you ever need anything in the future, please don't hesitate to reach out. We're always here to help!Thanks again for choosing Shamrock Insurance Agency. We wish you all the best.Sincerely,[Your Name]Shamrock Insurance Agency

Thank you so much for your kind words, David! We are so glad that Katie was able to help you out and that you had a great experience working with her. We value our customers' satisfaction and it's always rewarding to hear about a positive experience. Thank you for taking the time to leave us a review!