Clean Sweep Ohio

We have the NuBee 10 Frame Starter Beehive Kit from Galena Farms and when it came time to expand the box we went direct to Galena Farms to make sure we bought one that was the same size and look. We were told which one to buy. The NuBee 10 Frame Starter Beehive Kit is of course painted white, and the website said the one I was ordering was assembled and painted white, plus customer service told me which one to order and I did. When the boxes arrived neither of them were painted white. I contacted Galena Farms and was told i cannot call in, they cannot call me and can only communicate through email. I was basically told they are out of stock on the painted units, i got an assembled un painted unit and that is all they have. I asked for a small credit based on the 2 boxes I purchased and was told that was not an option. I asked for a supervisor to call or email me and i was told that wasnt an option either. The box seems fine and it seems like too much hassle to return it just cause it isnt painted. I would have liked it to match and the bee boxes are my 13 year old daughters and she wanted it to match, but the bees certainly dont seem to mind. Just dont expect good customer service from this company, they just dont offer that.
May 30th, 2023

Absolutely do not order from this company!!! Horrible customer service! I suspect thats why they dont list their phone number. Parts, end up broken in transit, which you pay extra for insurance, and they will do nothing to resolve the situation. Absolutely nothing to replace the parts. I had bees coming and the hive lid was broken now that Ive installed my bees. I had to put the lid on and now they say they cant do anything because now my lid is used. There is nothing in the sales agreement that says a used item cannot be returned. They stalled for three days and never issued a return label. I ordered two hives one was pre-drilled the other wasnt it doesnt come with the right amount of screws. Had to go to the hardware store to find the screws to put the hive together. Dont order from these guys. They are horrible!
May 27th, 2023

Worst customer service. Shipped hive arrived damaged. Galena farms sent incorrect replacement parts. They have no phone number, only email and response times are abysmally slow. My hive hasn't had a top for over a month now so I've had to use Tupperware. Would recommend that you avoid this business if at all possible.
May 14th, 2023

Knotted up bunch of junk, I think they just use the amish name. Wish I had read the reviews first, way over priced.
Apr 30th, 2023

Horrible quality and even worse customer service. I purchased 5 unassembled hive kits last summer with the intent of putting them into service this spring. As I began assembling this winter almost all of the of the sidebars were splitting as I assembled the frames. They were splitting before I even tried to put a nail in the bottom board. Also, much of the wooden-ware is not uniformly cut as you can see in my picture. Dealing with customer service has been nightmarish. It's been a two month saga trying to get them to replace their defective product that is still not resolved. They also completely shorted me a hive in their original shipment. They did ship it out quickly but by this time I was pretty much beyond thinking that this would be usable equipment. Avoid this product and this company.
Apr 29th, 2023