American Quality Construction

I have tried for THREE weeks to get ahold of someone to get a quote back after they sent someone out. I have called several times each week, asked to be called back on their website, and left THREE voicemails. If they didn't want the job they should have simply said so. The professionalism the man who did come out showed was wonderful yet the common courtesy slacks significantly when it comes to getting back to someone. Very disappointed and would NOT reccomend to anyone looking to get work done. However, I would reccomend United concrete as they are busy but when I emailed them they got right back to me and were very proffessionl. Dale Bond is another I would reccomend as he came in high reccomendation from Lexington Concrete and picked up the first time I called as well as came for a quote the next day very nice and professional. Only writting this so anyone else that needs work done can skip this hassle.
Oct 5th, 2017

I've known this group for several years. Rob and his crew don't consider a job complete until the customer is satisfied.
May 25th, 2017

I decided to rate this project in different categories so if you are considering using this company for your concrete you would know which things we felt went really great and what we thought didnt go very well. We had our project started in April for a 12x 58 ft poured stamped concrete patio in our backyard, and 2- 3 ft Strips of poured stamped concrete down either side of the driveway to extend the width of the driveway. The overall look of the patio and driveway extensions are pretty good, I would probably give them four stars. And that is because the back patio is sloped to the point you can visually see that it is going down hill and Im pretty disappointed about that. Communication I would probably have to give them zero stars. We paid an extra $500 to have our concrete reinforced and extra poured due to us getting a hot tub. When the hot tub arrived we were told we could not fill it with water because our patio is sloped so much that we wouldnt be able to keep water over the filter area. Our patio measured to have between five and 6 inch slope. Ive been doing some research to figure out what the slope should really be, the slope should be between an 1/8 to 1/4 inch per square foot, which shouldve been 1 1/2 inch to 3 inches slope for a 12 foot deep patio. And this is really the whole reason why I am taking the time to write this review, because all the research we did on concrete I never thought about having to advocate for ourselves on how much of a slope the concrete has. We paid $15,000 for this job, I think the concrete was $14,750 and we paid $300 to have a platform built so that we could use our hot tub, so I feel that we should have been able to trust the professionals. I spoke with Dusty and told him what the hot tub delivery man said about the concrete. Dusty said that they had to make that slope so steep because of the natural grade of our yard, and on the day that they poured the concrete he came in and spoke with my husband and said that my husband called the hot tub company and the hot tub company said that it was OK to have that much of a slope. My husband said that he did not remember that conversation and did not call the hot tub company he was just as surprised as I was about the slope. About four weeks after the concrete was poured I called and spoke with Scott in the office to see when they were going to grade the dirt and backfill around the concrete, (which we paid an extra $500 for the service) and told him that we would like to speak with Dusty so that we could work out this misunderstanding, but he never came back to talk with us. Our friends and family that have looked at the concrete said that they felt that if they would have dug down deeper and closer to the house that they wouldve been able to blend more in with the natural slope of our yard and would have avoided the steep slope. I will say that all the gentleman we dealt with were very polite and hardworking, and they were able to start our project quickly, so for that I would have to give them five stars. The last complaint I have is that things were a little sloppy. There is concrete splashed on the bottom of the house, sealer sprayed on the siding around the steps, the driveway had black rubber tire marks from their equipment, and then there was stain that over flowed on our existing sidewalks and driveway. These things I did not call them about because I felt like we had bigger things to deal with. And it was about a week before could walk on the concrete because we had to wait for the sealer to be applied, so we didnt notice these things right away. The reason I wrote this review is for the customer that it might help you if you are looking to do a project, these are the things I wish I would have known.
Feb 24th, 2020