Custom Orthodontics: Dr. Thomas Herberger, Inc.

Receptionist does not listen or clarify what is heard. Hung up on me when I asked for a financial statement showing what was charged against what was paid for my son's care and whether the Dr. had an earlier day or time to discuss what was charged against what had been paid for my son's care. A payment of $500 is unaccounted for and my son had only 1 appointment. The estimated total for care over 9 months was $1000k.... So I am wondering what the payment went towards. This is a reasonable request from a parent and to be hung up on and for the office to refuse to provide a statement or medical records is criminal.
May 14th, 2022

Hi Sarah Elizabeth, I am responding to your recent post. I am the office manager for Dr. Herberger. This office strictly enforces the privacy of our patients. It is criminal to release personal records (dental, financial etc.) to unauthorized parties.
May 4th, 2022

Dr. Herberger is a fantastic orthodontist. He and his staff are very friendly and kind. 10/10 would recommend.
Aug 8th, 2021

The secretary was very rude I made and appointment that got mess up and asked why they didn't call to verify the insurance coverage. She said they did with an attitude and asked if I wanted to reschedule. At this point i said I don't seem to have a choice and asked what number she had in file as my contact information. She got even more rude and told me not to pacifier and that she was going to hang up. Very disrespectful the staff with no accountability nor customers service.
Apr 16th, 2021

Dr. Herberger has been the orthodontist for 2 of my grand children and I have always wanted to have my teeth straightened so I decided to allow him to do so. I could not be any more pleased with the outcome! I truly appreciate the individual focus on his patients. You are not just a number in his office. THANK YOU Dr. Herberger and staff!
Mar 9th, 2021