Chase Bank

My father is deceased and I went there to close his account out as I am going through probate. I have all the legal papers that are needed to close the account out. They scanned all the papers, told me I have everything needed to get the account closed but it has to be sent to legal review and once its reviewed and approved they would call me. Told me it would take up to 10 days. Its been 20 days and I have not heard a word. I have called 15 times, Ive been transferred all over the place, put on hold for 45 minutes at a time only to be hung up on. Today I have scheduled an online appointment since I cant speak to anyone and get any help. I meet on 12/1. By then it will have been 27 days since I last met with someone and was promised a call back. I am on a time schedule to get all of this through private and these people are the hold up for everything. This is awful service and unacceptable! If I cant get anywhere on 12/1, my lawyer will be contacting chase. Its bad enough someone has to deal with a death of a family member and then be given the run around and treated poorly just to close the account out (which the check will be made out to the estate, not me personally) and put the money in the estate account that I have open. I will never bank here! If I could give zero stars I would!
Dec 2nd, 2023

Good luck getting someone to answer the phone.
Oct 26th, 2023

Went to deposit a check and was treated horribly! They girl kept commenting in the amount and looking at me . Even after her manager told her it was okay and to deposit it. I have been a customer here for yrs and have never had a problem until the past 2 times I've had to go inside. Today was the worst! Work on customer service and how to treat people!
Jul 28th, 2023

Jun 23rd, 2023

Very friendly
Jun 19th, 2023