Dairy Queen Grill & Chill

Ann Weindel _{on Google}

Feb 7th, 2024

So, unfortunately, I have to edit a review I made for this Dairy Queen about 6 months. My previous review was 5 stars, but this one is not even going to be close. I ordered online because I live 20 min from the store, and I just prefer pre-ordering. The set time for pickup was already 30 min after ordering so i figured it should be ready on arrival. When I arrived, there was a line around the building, and inside. I was unable to get anyone's attention to tell them I had an online order, but then the young lady called out my name and proceeded to hand me my two ice creams, and started to walk away. She seemed startled when I told I also had food. She walked into the back a moment, then came back and told me I might as well take a seat, it was going to be awhile. I made her take back the ice cream (which was for family members at home, not me) and put it in the freezer. I then waited 25 min, and finally saw someone finish my order, say it was done, write my name on it, and set it to the side. I waited a few more minutes, and finally, I had to call out to the young woman as she delivered other person's food, and ask if I could get my bag. She stopped and got it for me, including my ice cream back out of the freezer. I paid $32 for my food and waited almost an hour. I'm giving 3 stars only because, except for the fries, the food was still pretty good. I understand that there are busy days, but they did not appear short staffed. According to other customers, a major coupon had come out that day causing the backup. I believe they should have been more prepared given that it was a Saturday night. Also, the customer service bordered on ridiculous. I don't know if I'll be back anytime soon.