Accurate Air Inc.

This is the 3rd time I've used Accurate Air for our 40-year-old furnace/ac unit. Every time they've been here the day I called or at most the next day. The guys who have come out have been very professional and courteous when interacting with me and each other. They have been able to keep our unit going and have not tried to get us to buy a new unit just to make more money. They have thoroughly explained all work being done and why it needed to be done. I couldn't be happier with their service! Services: HVAC system repair, Heating system repair, A/C system repair
Jun 29th, 2023

Never got back with me on requested quote.
Apr 24th, 2023

Oct 20th, 2022

Service: Heating system installation
Jun 16th, 2022

Requested they come and diagnose my unit. Told them when scheduling it likely could be a warranty claim through my home warranty company but they could not move forward until a diagnosis was made. I made it clear on the phone that I wanted the unit DIAGNOSED only. I made it clear if any other work needed done it would need diagnosed, then discussed, then approved by me before moving forward. Although they advertise free estimates, I was informed charged I would be charged 75.00 for the visit. Ok, fair enough, no problem. Tech arrives, goes outside to the unit for 10 minutes, and comes back in and tells me I owe them 180.00 and informs me he decided to go ahead and tighten something. He did not give a bill or receipt for payment. He did not discuss any issue or additional cost to me before deciding to do so. I would not have approved any additional work, especiallyif it did not fix the unit or even make it operable.. I immediately reached out to the company by phone and email asking for a receipt/invoice for work done as well as asking why work was done without my approval, especially if it did not make the unit operable. I Requested a refund of the extra amount. I asked for the business owner to contact me. They never did. I reached out again over a week later, and I still have received no response
Jan 5th, 2022