Donatos Pizza

The pizza is nothing to write home about, but the kids sure love it.
Apr 9th, 2024

Yeahhhh I doubt I will ever go to this location again, or donatos in general, unless MAYBE the current manager is fired I have never had such a bad customer experience with any place like I did last week here. I placed an order online to do pay at pick up and they said it would be ready in 20 minutes. I show up 20 min later and they said their credit card machines were down for the last hour and could do cash only. (Keep in mind if it had been down that long.. they could have called to tell me this, but they didnt). I told them I didnt have cash and they said well too bad you cant have your pizza. And that Id have to go to my nearest bank. I told them my bank wasnt nearby and that wasnt my problem. I asked if there was anything they could do for me such as a coupon off my next order or give me my pizza complimentary as they were just going to throw it in the trash and I am a long time rewards member. They laughed and asked if I genuinely thought they would give away a free pizza to me and said no. I told them that I literally lost money by using gas to pick it up and then going home with no dinner. I told them to enjoy my pizza. To make matters worse.. I filed a complaint online and they called back (it appeared to be the same manager) to be condescending in saying Hi! Yeah we just wanted to call to tell you that we ignored your request because yeah we wont be giving you anything and we werent rude to you, so I hung up and didnt even let them finish. Straight up called me just to bully me and rub in my face they didnt care and would not do a thing. Hows that for customer service? Luckily their corporate office was very friendly and helpful. If they could have been as nice or helpful as their corporate office.. the situation could have been much better. Note to self.. dont file a complaint through the app because it just goes back to the store you had a problem with in the first place.. lol. Also to note.. I am baffled they have absolutely no backup plan for when their technology fails except to beat down on customers lol. What a joke.
Mar 22nd, 2024

Basic chain product.
Mar 6th, 2024

Mar 6th, 2024

Feb 27th, 2024