Tire Discounters

Today is the last time I bring my truck in here for its standard rotation and balancing. I bought my truck tires (Michelin) from this shop a few years ago, but ever since then, getting any routine maintenance done at this location has been a nightmare. Today's ordeal - I had my truck SCHEDULED for a basic tire rotation and balancing at 10am. Arrived on time and was told it would be done within 1-2 hours. I go across the street to do some work while they get this completed. Come back around 12:15pm to find my truck hasn't been moved from where I parked it in the morning. Come to find out...my truck wasn't even pulled in to start yet...after over 2 hours. Was told they were backed up from some other jobs and just had not got to mine yet. Why schedule me at 10am if you know you don't have capacity to start on my truck at 10am or at least soon after? But then, to not even have started after 2 hours, is not acceptable in this case for a scheduled appointment, especially when I was never given an update or told anything different. This is the third incident I've had with this particular shop in regards to scheduling, long delays, etc. since I bought my tires from them. I have NEVER had issues with any other Tire Discounters location other than this one. While I love the company as a whole, this shop will be avoided at all costs moving forward. Just a word of caution from anyone using this particular location.
Apr 7th, 2024

Mar 26th, 2024

Mar 7th, 2024

Feb 7th, 2024

Service has always been great at Tire Discounters Hilliard/Mill Run location. I have has a lot of service done there over the last 15 years. Many sets of tires, brake work, etc. However, cost is getting a bit expensive. This time, had two tires that were slowly leaking air. Asked them to check them out to see if has any nails etc in them. Was given estimate of $120! WOW. Turns out, was just leaking around the rim/bead. They cleaned the bead areas on the rims and re-mounted the tires, balanced etc. Took about 30 minutes. Final bill was $85! As a comparison, about 2 years ago, I did have a nail in a tire (different car) and took it to the Walmart Tire Center. They removed the tire from the rim, fixed the hole, re-mounted etc. Cost was less than $20. So, as I mentioned above, service has been great, no complaints, but I will have to start shopping around due to cost.
Mar 8th, 2024