Kettering Health Medical Group Primary Care - Ross Health Center Suite 100

The general attitude towards patients is the reason for this low rating. They completely refused any leeway in the case of medical urgency. Recently I needed a pre op exam. They would not accommodate me. The surgery needed to be done as soon as possible so I needed a pre op visit which is very basic. I am a patient there with regular check ups. The office told me the surgeon would have to reschedule my surgery which is totally inappropriate and non accommodating.
Dec 29th, 2023

Affordable and clean
Jun 7th, 2023

Appointment for 8:15 am. Did not seen until 9:00 am. Both wife and myself had appointments - completed within 30 minutes.
Mar 24th, 2023

Brought mom here for her Doc appointment & these people genuinely care about their patients.
Oct 2nd, 2022

Dont recommend at all, had an appointment today at 8am, left my house a little before 7 in the morning because I live 40 minutes away and I always like to be cautious of traffic. I ended up getting stuck in traffic on the highway for 25-30 minutes right before the exit because of a car accident. I tried to call but their phones dont turn on until 8 in the morning. I called right at 8 because I was going to be about 14 minutes late, and a guy answered and assured me I would be okay to be that late and he understood. Get there and there were 3 ladies sitting in the front door who did not even greet me. I try to explain the situation and how I called right at 8 and was told I would be okay, and the lady cut me off and was not trying to hear what I had to say. Told me I had to reschedule, and was very rude about it as well. I understand doctors have certain policies but I wish they would have tried, I was coming from far away & ended up being on the road for over an hour due to the traffic and took off work for this appointment which is super important because I need a referral for an MRI. All the doctors in my area are booked up which is why I decided to pick this location and drive so far. The waiting area was empty so they were not busy at all. I honestly just dont like the way I was treated, and could tell the lady at the desk could care less. I wasted almost 3 hours of my time, a day off work, gas, and still need to wait for my MRI. Because of the way I was treated I decided not to reschedule through them or go through them at all. Thankfully when I got home after hours of calling around I found a doctor more local and they booked me in pretty quick. Thank you Kettering for the waste of time
Apr 5th, 2023