Elyria Hyundai

Pale Horse _{on Google}

Feb 19th, 2024

I havent even picked up my new Santa Fe yet! I just want to say so far the service that I have received through email and my phone has been phenomenal. The sales lady is Brittany B, she has gone beyond expectations to accommodate me. She has returned my phone calls, emails and text messages right away. Im now set to pickup my new vehicle next week. I look forward too reporting an update after pickup.
Update! My wife and I are very happy with our new vehicle, the warranty and service contract are beyond comparison. The sales lady is a keeper, (Brittany B.) definitely will be doing more business with her in the future. I recommend her and the dealership to anybody wanting a wonderful experience purchasing a new car.

John Rook _{on Google}

Feb 14th, 2024

Bought a new vehicle was told about the great warranty. With 40,000 miles I am being told I need to pay over $4000 to repair a wire they say a rodent chewed through on a vehicle that never sits. No help whatsoever. Done with these folks would do a zero review if possible. On to Ford we go where they are helpful. What a trash hybrid design

Katie Hall _{on Google}

Feb 2nd, 2024

Wally, a sales manager, was extremely rude, disrespectful and aggressive. I was made to feel that he did not respect me, or any woman for that matter.
Unfortunately, the vehicle I made an appointment to see was not cleaned properly. On the liftgate frame were numerous, were, no longer living, moth cocoons. He kept insisting that they were not insects because they were soft and nothing was inside of them. First, he said it could be wax. I questioned that, he immediately became defensive that I questioned his reasoning, how could wax pieces be the same equal size and shape. I also picked them off of the frame and the white cocoon left behind a white mark where it had attached to the metal.
This debate continued for a short time. I informed Wally that I strongly disagreed with him that it was not a bug. I explained, while I saw it was not alive, it was some type of insect. He continued to aggressively disagree with me.
Wally handled this situation in the most unacceptable manner that I have ever encountered. I am completely astounded that he is in customer service. His presence lowers the value of the dealerships customer relations
and he needs to respect women.
Another sales manager, Adam Dejean, followed up with me regarding my experience at the dealership. I sent this same explanation and did not get a response back. Bad customer service from both sales managers.

Chelsey McCain _{on Google}

Jan 29th, 2024

They let me drive an already sold car. I came back from my test drive ready to buy to hear that they people next to me purchased it while I was out. Extremely rude.