Kettering Health Preble

Mar 18th, 2024

Had to visit on New Years Eve and I cannot say enough about the team and facility at Preble County, the whole system is a blessing to the residents in the Miami Valley. Thank you for making my New Years Eve the best it could be.
Jan 2nd, 2024

Waiting 2 hours in the emergency room with an empty waiting room while being told were all booked up is absolutely ridiculous. Theres also an elderly couple being told to keep waiting whos been here much longer than we have. Whats the point of an emergency room when youre not being treated like youre even in the building? The receptionist nurse was kind though. Still ridiculous when my girlfriend just needs a few stitches and we can be on our way
Dec 23rd, 2023

I have been going to KMC Preble County for years, I have loved it! Recently though I have had issues with the employee that orders the patient pre authorizations for prescriptions. This time it has been 9 days since my prescription was written, she still can not manage to get the correct medication with doses to my insurance company, I have tried to guide her but she is a know it all, and informed me that I dont need to tell her anything because she does this 8 hrs a day everyday! Twice she has sent incorrect medication and doses, one time sending in the wrong medication, one time sending in wrong amount of days, and not sending in pre authorization at all! Same problem with this same employee last spring! Geez! Id hate to switch Drs, ugh! Very inefficient, untrained employee! Unacceptable!
Oct 27th, 2023

I was a pediatric patient in this office. I grew up in this office. I always give them the benefit of the doubt for things. I had my PCP Alex yell at me over a virtual appointment and tell me that he doesnt deserve my attitude or criticism after all hes done for me. (Aka: his job) While expressing frustration over the care Ive been receiving. (They missed a huge health issue even with me messaging the office about it. Yeah, I was frustrated, Im also sick, so not the most happy right now, but I wasnt even criticizing HIM!) Anyways, this man flipped a switch on me. Im incredibly disappointed. I had really liked him before this too. Even recommended several people and family members to him. Im pretty sure yelling at patients does not constitute quality care. Anyways, I do NOT recommend. I could look past the huge health issue that was missed. I can look past being rushed through appointments, and not always getting concerns met- to the point where I feel like I have to lie about feeling better. I can look past referral orders being messed up. I can even look past the dumb red tape policies they have. I CANT look past being treated SO poorly by someone whos supposedly caring for me. They are also super understaffed, only one single doctor for so many patients, so good luck if you have any complex health conditions. As for honorable mentions, I absolutely love Kim, the referral coordinator. Shes sweet, and Ill miss her, because Im never stepping foot back here again.
Oct 14th, 2023