Sleep Number

Fantastic service from Zach, and Jasmin!
Nov 2nd, 2023

Aug 12th, 2023

UPDATE- If you can get Tony in New Orleans to help you she will get it done. She's my favorite person in the world today. She cares and was so sweet. In my opinion the best employee they have. She wasn't going to give up. Zach was absolutely great. He stayed late and helped my sister and her husband purchase their new mattress and there just so happened to be an opening for the following Wednesday to have the bed delivered which was HUGE because it was urgent that they receive it. I've had my sleep number for almost 2 years and the bed itself is great. BEWARE THE DELIVERY TEAM AND CUSTOMER SERVICE IF YOU NEED TO ACCOMPLISH ANYTHING!!! In my personal experience they literally tried to drop the bed and run. I had to convince them to set it up(seeing as delivery and installation is $250 I thought that was important, I know I'm CRAZY) but that was nothing compared to my sister's experience. They were schedule to come deliver the bed to the house where she was moving in. She didn't have a bed that belonged to her as she was moving back to the states after years abroad. We had people at the house from 8am that morning just in case they came early. The window came and went NO CONTACT. Finally she contacted customer service that told her they'd come and there was no answer and no answer when they tried to call. No missed call on her phone, no text, no notification of any kind and they now told her the soonest they could deliver was 2 weeks away. That SHATTERED her world and meant she couldn't move into the house she was paying for unless she wanted to sleep on the floor. The supervisors were even ruder than "Claire" (they won't give u any details so u can't complain about them) the night before. Just "We can't do anything. We took it off the truck and it's headed back to the Carolinas." So you waste gas and manpower to ship a mattress back to the warehouse that u will need to truck back in 2 weeks. Not only is that not Green, but is defies logic, good business, and good customer service. BEWARE SLEEP NUMBER CUSTOMER SERVICE IS ALL I CAN SAY!!!
Jun 18th, 2023

I was given a defective bed and I cant get anyone to fix it. Customer service is extremely rude and will not help at all. Please go with another company.
Dec 28th, 2022

Sep 27th, 2022