Cleveland Clinic - Union Hospital Healthplex

Jan 27th, 2023

Very professional, kind and caring.
Oct 20th, 2021

The workers at Health Plex are very kind and caring. Willing to take the time to talk to you and help you.
Jul 29th, 2021

I used to think that this was the only place I would go for physical therapy. Back in 2006 my Nero-Muscular condition had severely twisted and bent my back. My orthopedic doctor had wanted me to do surgery, but I didnt want to risk the recovery time or miss work. The head physical therapist wasnt sure he even wanted to attempt this, but I convinced him and we worked hard together and restored my back. I couldnt say enough good things about the place. On this time, year 2023 I was enthusiastic to go to the HelthPlex and sadly, and extremely disappointed. Along with my Nero-muscular condition I was recovering from a severe illness, in a three months span, I had vomited anything I ate or drank, my kidneys had gone into acute failure, I had been bleeding internally, until I was extremely anemic and my blood pressure was up over 200. I was horribly weak and needed to get my strength and mobility back. I finally worked to where I had great insurance. And could afford everything. My first day there, the head physical therapist spent a great deal of time hitting and swearing at my wheelchair until she bent brackets, I had to replace those. I have CPTSD, the violent event from the first time, made me freeze when the next physical therapist kept grabbing my arm, I froze, this made the head physical therapist berate me. She then told me that she would advocate for anyone but me and I was not allowed to speak a word in my own defense. They had me lifting weights in my wheelchair, but I found I was bruising myself on the metal and that my left shoulder was being levered out of socket when I lifted over the handle bars, causing incredible pain. I remedied the situation by dropping down to the floor and being up on my knees while I lifted, I showed my new way of lifting to the head physical therapist and I told her about my left shoulder, she didnt care about my shoulder, it is still weak and sore today. When the head physical therapist showed me a new exercise (I was down on my knees) she turned and walked away while showing me, so I didnt have a clear view. She later berated me on how I was doing that exercise wrong, and I again was not allowed to advocate for myself. I was berated for when a physical therapist forgot to enter the resistance setting on a machine I was on and, she went to talk to someone else. The lack of resistance was killing my legs, when the physical therapist returned, I begged her to set the resistance. She told me to set it at whatever I wanted. I didnt know how the resistance was calibrated (This machine had a 1-10 resistance range, where The YMCA has a 1-30) So I played with the setting for a few minutes, but it was then that I had to get off, I had left the resistance at 8. Later the head physical therapist berated me for having the resistance at 8, when I tried to explain what happened, she reminded me that I was not allowed to abvocate for myself and said that from now on the machine would have an 8-resistance rating for me, it was ussally set at 3 for patients. She never asked if my legs were okay. The other patients had taken notice of how I had improved my exercising routine and started complaining that the PT were being mean to me ( I was the one who had found the more different, difficult and more exclusive way for doing my exercises. I was then blamed for what the other patiens were saying. I never said a word to them. Again, not allowed to speak in my defense. I felt that they were on the edge of the HIPPA laws, discussing my case with other patients. I had waited for such a long time to have this good insurance and could afford this kind of healthcare, I do not want to pay someone to berate me. Until this inllness, exercise was a daily event. I want to get back to that, There are some wonderful people in this facility, I work out with some of them at the YMCA. Again, This does not include all my complaints. I dont know why I was hated so badly;
Dec 29th, 2023