Community Foot Specialists

Dr. Chan is caring and makes good decisions. explains everything well. Always seems to keep her appointments on schedule. She's helped me deal with my stubborn foot problems for years. thank you
Sep 13th, 2023

I didnt get past the first 2 min on phone with receptionist. She was very rude , so i quickly ended call & found another provider.
Aug 3rd, 2023

Very friendly and professional
Feb 10th, 2023

Oct 3rd, 2022

I had been a patient of Dr. Chan's (and more recently, Dr. DeLeon), and had always been treated with kindness and respect. The current approach of the office staff, however, seems to prioritize money over care. Furthermore, at every step, each person claimed "that's not my department" when I encountered problems. More specifically, I visited the office today to pick up a set of custom orthotics; my experience was frustrating and appalling. Rather than admit that the procedure for using insurance to pay for custom orthotics hadn't been made clear at my prior appointment, the office manager, Jessica, spoke to me as if I were incompetent. She insisted that I sign additional paperwork about financial accountability (over and above the paperwork I signed about financial responsibility when I became a patient). Jessica told me that this paperwork was a "CYA" measure, which in itself bothered me. When I told her I was uncomfortable with the language in the paperwork, I called the insurance company, who explicitly advised me not to sign the documents. Jessica became agitated and placed me on the phone with Wendy, the billing manager. With a clear attitude, Wendy asked, "How can I help you?" despite the fact that she clearly knew my concerns. She had no interest in my concerns. After spending nearly an hour attempting to come to some sort of resolution, I left the office without the orthotics and having forfeited the $250 that I was asked to pay at my previous visit. I'm still stunned by the employees' laser-focus on money, with little regard for the human factor. If you're looking for a podiatric office that cares about the whole patient, look elsewhere.
Feb 27th, 2024