Gearheads Auto Service

Thanks Dave!

Thank You! We have worked on many Corvettes through the years, as old as 1954 all the way up to current models! Thanks for giving us a chance to provide the work you need on your Classic Vette!

Thanks Yadiel! We have expirence with many cars, even the Fiero! With our extensive parts & manufacturing background, there in not much we cant find and sometimes even have to make! Thanks for giving us the chance to work on your Pontiac Fiero!

Ms. Harsh called us out of the blue looking for a price for outer tie rods. She had the car at another shop to get a FREE alignment. That shop told her she needed outer tie rods before they could do the free alignment, but their price was ridiculously high. We told her that's what those shops do. They offer free alignments then overcharge customers on the parts to compensate for the free alignment. I told her if all she needed was the tie rods replaced that our price would include us aligning her vehicle. She told me our price was less money than the parts alone from the other shop. She brought her car in and specifically declined the alignment. We reiterated that it would be much easier if we just did the alignment here but she didn't want to pay for an alignment, she wanted to take her car back to the other shop to get her "free" alignment. Once we went to work on it, we found the tie rods and nuts were heavily rusted in place and needed aggressive heating and lubricant to even get them loose. We left her a message during the process because we were going to inform her of the situation, but she never returned our call. As it was late in the day, our options were to leave the car disassembled over the weekend (she had already told us she needed her car back asap), order parts, that would not show up before the end of the day or just simply make up the jam nut that we could use to lock the tie rod. We made up a jam nut that we could use to lock the tire rods and did not charge her for it. We told her the car would need an alignment immediately and that we could still do it but she still didn't want to pay for it. Someone from the other shop called us just after 5pm that Friday evening and said “they didn't have a wrench that would fit the tie rod jam nut” which is ridiculous. The other shop was obviously not willing to put a wrench on the nut and adjust the part. We believe, the other shop, was not happy that they didn't get the extra money from her and had to align it for FREE and made the process as difficult as possible. She had called us just before we were closing that evening. We told her we have no problem aligning her vehicle and to bring it back, we'll do it. She said she would see what she could work out. She had left us a message over the weekend, we called her back 11/20 at 12:16pm. We never heard back from her. Once again, letting her know we have no problem aligning it, bring it back to us, but we never heard back from her. Yes, we had to make a jam nut to put the car back together. She was not going to pay for any more new parts. She was not going to wait until parts could be ordered. She had to have her car back and she refused to spend any more money even though, with the reasonable price for an alignment, that when coupled with the tie rods was still LESS than the other shops tie rods only. We try to lead customers down the path of the simplest, fastest, and most economical repairs but Ms. Harsh did not understand that nobody does a free alignment without expecting to charge for something else. She had a FREE alignment coming to her and she wanted to use it no matter what. The other shop obviously was not happy about having to do a free alignment and made this process as difficult as possible for her and us. Was the jam nut made pretty and beautiful? No, but it was fully functional and easily locked the tie rod in place and safe, not to mention the other shop could have easily put a wrench on it and done an alignment.