Columbus Floor Refinishing

We called to get a quote. The owner never showed up. Called with excuses and when my husband tried to get a time The owner called him a effing -n word-cu$&. Then he said if we gave a bad review he would come to our house-he threatened us!!! How does this company have a good rating???
Mar 12th, 2023

Service: Wood floor refinishing
Sep 27th, 2022

Nick was very knowledgeable and professional in helping us with hardwood flooring. Nick communicated with us through the entire process. Matt installed new hardwood floors and did a fantastic job. I highly recommend Columbus Floor Refinishing.
Aug 18th, 2022

We have a 60 year old red oak floor with black walnut pegs that sustained some damage. Our home has been in our family for nearly 53 years, so we wanted a company who would respect the history that our home and this beautiful wood floor represents to us. After researching companies in our area, we contacted Nick at Columbus Flooring Restoration / Installation. Nick took the time to really listen to our concerns and needs. He provided detailed information about what his company would do and then met with us to inspect the floor. His expertise was evident and we had no doubt that we wanted his company to refinish our floor. He was able to create a custom stain to match our floor. He sent Corey to complete the refinishing. Corey, also an expert in wood flooring, was wonderful. He explained what to expect and answered all of our questions through the process. Both Nick and Corey are artisans who know how to restore and care for wood floors. The result was perfection. We recommend this company 100%. Service: Wood floor refinishing
Apr 15th, 2023

Nick is knowledgeable and knows his business. That is why I chose to go with his company for floor installation and refinishing work. Logistically all went smoothly and the men doing the work were efficient and very neat. No complaints there. My dissatisfaction is with the unprofessional and rude response from Nick (all communication via text, no phone call) when I asked him to stop by and take a look at a problem with one of the boards. The abrasive and defensive tone of his initial response was offensive. My experience with past contractors has been that if the customer has a concern whether deemed valid or not, it is addressed and discussed in a positive and professional manner. I would expect this especially from the owner of the company. Nick later backtracked -- asking me to send a photo of the area of concern. He said he was not averse to stopping by, but did not attempt to set up an appointment as I requested. He did not see the finished floors. He last saw them after the installation. I take responsibility for paying Nick in full after the work was completed, naively thinking that he would professionally address my concern regardless of payment. That's on me. I now have no recourse. Nick prides himself on saying that he doesn't get paid unless the customer is satisfied. My advice -- do not pay in full until all your concerns are addressed. I had additional floor refinishing scheduled for March. I have cancelled the work with the company. Services: Wood floor installation, Wood floor refinishing
Dec 12th, 2022