AllPhase Roofing & Restoration

Sump pump failure on the Saturday before Easter! They came out quickly, assessed the damage, provided an estimate and everything was handled within a couple hours of calling. Very professional. I really appreciate their service.
Apr 3rd, 2024

I would never use nor recommend Allphase to anyone. I went to them because our plumbing company, A***, recommend them because they are a sister company. Great service from A*** so I trusted that Allphases service will be as well. This is my experience. Forged my initials on the the Emergency Waiver form for waiving the right to cancel within three business days because the situation was an emergency (which it was not). I called and left multiple messages and texted twice throughout the job to request to be provided copies of the executed contract originally prepared by Jimmy at Allphase. When it was finally emailed to me, after the job was completed, the description of work and materials to be used was blank. It had a description entered by Jimmy when we signed the contract on his tablet. After all the work was completed Eric M. at Allphase emailed me the documents and called me to make sure I received the emailed documents. I told him that my initials were forged on the Waiver form. I pointed out that is illegal. I pointed out that the description on the contract was blank. I stated in my opinion the little 2' by 2' repair took too long to complete. He said he would send Jimmy a message about it. In the past Jimmy has never returned any of my calls or texts. I asked for his supervisor's name, not to complain about him (Eric) but to push this forgery and contract issue further up the chain of management. He gave me her name and I asked for her last name too. I wanted to know who to ask for should I need to call back. After a pause I asked if she had a last name. Some business's only give an initial. I never raised my voice, I was never rude nor did I take out my frustration out on him but I was firm about wanting answers. Andrew F gets on the line and he is literally screaming at me that I can't talk to his employee like that. I try to talk to him but he is screaming over me and not letting me talk. Then he screams "put your husband on the phone." Ladies take note of this. My husband tells him not to speak to me like that and Andrew is still screaming as my husband hung up on him. Andrew was abusive, hostile and demeaning and should not be interacting with the customers. Andrew F. has in past reviews threatened customers by stating he records the calls if he doesn't like the review. Legitimate businesses state that at the start of a call. However I have no concerns if it was recorded. I stand by what I have said here. If Allphase wishes to contact me they may only do so through email or letter. I won't be subjected to further verbal abuse. I found this response posted by Bridgette S. From Allphase to a customer on a complaint someone else had filed. "It's essential to maintain a respectful atmosphere for effective problem-solving. Unprofessional conduct complicates an already challenging situation and is not conducive to a satisfactory resolution for either party." - Bridgette S., Allphase. Words to live by Allphase and Andrew F.
Mar 29th, 2024

Mike Logan of Allphase was congenial, professional, & very helpful. I will be using Allphase, again, for future repairs. Thanks, again, Mike & Allphase!
Mar 6th, 2024

Very pleased and satisfied with roofing repairs by Clancy and Brooks with Allphase. The guys are very prompt, punctual and professional. I highly recommend them. You will not be disappointed.
Feb 28th, 2024

I couldn't be happier with the exceptional service I received from All Phase Roofing! From start to finish, Mike Logan and his team went above and beyond to ensure that my roofing project was completed with the utmost professionalism and quality. Mike Logan, in particular, deserves special recognition for his outstanding assistance throughout the entire process. He was incredibly knowledgeable, attentive, and always ready to address any concerns or questions I had. His expertise and guidance truly made the experience seamless and stress-free. Furthermore, I am thoroughly impressed by the skill and efficiency demonstrated by Mike's team. They worked tirelessly to complete my roof promptly while maintaining the highest standards of craftsmanship. The results speak for themselves - my new roof not only looks fantastic but also provides me with peace of mind knowing it was installed with precision and care. Overall, I wholeheartedly recommend All Phase Roofing to anyone in need of roofing services. Their dedication to customer satisfaction, exemplified by individuals like Mike Logan, sets them apart from the rest. Thank you, Mike, and the entire team at All Phase Roofing, for exceeding my expectations and delivering top-notch service! - Pam and Jack Erhardt
Mar 16th, 2024