United States Postal Service

Prior to today, I always had a positive experience at the Gahanna location with the same employee helping me with packages many times. Today, was very different. I went to mail my passport renewal package and the same employee who has provided great services previously was incredibly rude towards me and an older gentleman who was in front of me in line. She indicated that she is the passport agent at that location, which I thought would be helpful in making sure I had everything done correctly for my renewal. When I indicated I didn't need the passport mailed quickly as I'm not going out of the country for quite a few months, she had a rude response and said it needed done that way, which I was fine with doing. She then asked to look at my new passport picture and made comments about why my picture was bad in a very unprofessional manner, basically mocking my photo. Had she given me these suggestions with a kinder demeanor, I don't think our interaction would have been as unpleasant. I took my things and left to avoid her behavior. I understand everyone has a bad day, but customers do not deserve to take the brunt of it especially when they are being nothing but respectful towards staff. I would say today was a 1/5 star day, but I'm giving the place 2/5 stars as a whole due to prior decent interactions.
Apr 1st, 2024

Bad customer service from here from the lady with glasses and has red braided hair. She gave me an attitude because I went to her and asked to purchase one stamp. She got testy with me and rudely said I should have went to the stamp atm and got my stamps there. She got even more mad when I called her out on her bad customer service.
Mar 30th, 2024

I had my passport done by Sherry it was the absolute best experience ever!!! I witnessed patron s not prepared at all then become upset at the employee. I had to leave to retrieve a new birth certificate and come back the next day. I did not get upset with Sherry I did as instructed on the passport form. I came back the next day and Sherry took the time to squeeze me in at the end of her passports!!! Wow I was so grateful it could have ruined my trip. All I have to say is come for passport appointment prepared read the directions. And dont blame someone else when you dont read directions and are not prepared!!! Thank u again Sherry!!!
Mar 25th, 2024

Mar 12th, 2024

Went in this location to get my passport for the first time. Had an appointment and was actually a few minutes late. They were very nice about it and still took me in. (Have no clue what Im doing) Sherry was very nice and helpful and put me on ease.
Mar 9th, 2024