Safelite AutoGlass Headquarters

Mari Seasly _{on Google}

Mar 31st, 2024

Fantastic customer service

J _{on Google}

Mar 28th, 2024

Another disaster
Stolen sim car out of vehicle
Great job

James Foy _{on Google}

Mar 28th, 2024

Took 3 times through scheduling to fix it. Wrong part after having vehicle all day, then they changed my appt 20 mins after I rescheduled without telling me, then they show up on the 3rd appt and STILL have the wrong glass. On top of that, after having already paid $880 at the first visit, they charged me another $119 before they would install. NEVER again. Use Glass Medic.

Phil Jones _{on Google}

Mar 24th, 2024

TERRIBLE EXPERIENCE...Two weeks ago a had a 9:00 appt to replace my windshield at your Richmond, VA location on Hull st. I left my car and they said it would be done in a few hours. At 2:00, I got a call from the call center saying the windshield for my car was delivered, however it was damaged. Why at 2:00 are they just finding this out when I had a 9:00 appt? I was told they had no appts. open on Friday but could do it on Monday. The windshield was completely smash and unsafe to drive so I left my car with them. On Monday I had not heard anything, around 3:00 I called them. They have a terrible system where you can't call the shop, all the calls go to a call center. I was told the tech was working on my car and she guaranteed it would be done by 5:00. I live 30 mins away and had to get a ride. When I went to get my car the guys at the front desk all looked confused??? I was told after I told my ride they could leave, that they had not started my windshield yet but.... someone would stay late and "knock it out". I told them, they had my car for the last four days and I didn't want them to do a rush job. I was promised they tech would do it right and it would take about two hours. I wasn't planning on sitting around a closed glass shop all evening, but I took a seat. About five mins later a guy from the desk pulled up a chair next to me and said, he was so sorry, but they didn't have my windshield and they needed to order one and he promised it would be done in the morning. I'm now looking at taking an Uber ride home and back in the morning $$$. For my inconvenience he offered me a set of new wipers ($20 value). He didn't even know my car was only three months old and new wipers was the last thing I needed at that time. This shop is not run well and management needs to step up and make some drastic changes. When I finally got my car on Tuesday (I went without a car for 5 days) I was asked to give the tech that did the work a 9-10 star review. I will never go back to this shop.
1

Scott Bigby _{on Google}

Mar 23rd, 2024

This has absolutely got to be the worst company I have ever dealt with, never never again!!!! The shop that did my glass repair has waited 4 months to get paid. every time they say they have everything they need they come up with something else.