Newcomer Cremations, Funerals & Receptions, Northeast Chapel Columbus

Provides exceptional service to families in their time of need.
Feb 3rd, 2024

We dont typically leave reviews but just had to say how amazing our experience was with Newcomer. Not only were the prices reasonable but the staff made us feel like family. Jessica Ball went above and beyond to make us feel at home and cared for during such a difficult time. We also worked with Rebekah, Liz and Joe. All were amazing, kind and the communication with our family was spot on. We were never out of the loop and never had to call in looking for anything. We were also never pressured to buy anything, given many options to choose from and answered all of our questions thoroughly and let us make the choices we wanted to make. Thank you for taking care of our mom and giving her the service she deserves. We cant thank you all enough. We will always recommend Newcomer as again, they do treat you as if they are your family.
Jan 10th, 2024

I wasn't sure what to expect since they advertise as a discount service. My mother pre-planned and pre-paid. They were very easy to deal with. Explained all the extras not included when pre-paying. They were efficient. We had a couple of small issues that they resolved quickly and efficiently. I would definitely recommend their services.
Nov 18th, 2023

Joe the director went above and beyond in making us feel comfortable and welcome. He also has made this difficult process a bit easier when it comes to handling arrangement processes. Excellent service. Very professional.
Nov 2nd, 2023

This is by far the most unprofessional Funeral home Ive ever dealt with! The receptionist is not a Funeral Director but shell try to answer questions because the funeral Director is never available and ALWAYS with another family she has no idea what shes talking about. My father passed away today at home after six weeks in hospice. Three weeks ago we went in and the finalized the funeral arrangements and paid $8000. We knew his passing was eminent over the weekend so we called over the weekend with several questions and did not get the answers we were seeking so were told to call back this morning which I did. I was told well, thats a question you shouldve asked before he passed. I said well I did call before he passed but again nobody was available to answer my question. The hospice nurse called the funeral home to inform them of my fathers passing, and to make arrangements for my fathers body to be picked up from our home. I called twice with questions. The second time I called The receptionist said, I already told you shes with another family (mind you another family whos loved one hadnt passed yet) and I said well Im here with the hospice nurse who just called and told you my dad just passed away then she said oh Im sorry. We had questions regarding my dads burial at a national cemetery. The Funeral Director Rebekah Manofsky neglected to tell us that there would be a week and a half wait to schedule in national cemetery and Upon speaking with Jessica Ball, the other funeral Director today she carelessly said well were booked up this week and its a week and a half to get into the national Cemetery. Now mind you this after weve already notified family members of his imminent death and theyre making arrangements to come into town. If we had been told three weeks ago that it was a week and a half wait to get into a national cemetery, we wouldve told our loved ones to hold off . Needless to say yes, I was mad, They needed to fix it, or I was going to sue them. The funeral Director, Jessica Ball hung up on me the day my father passed away . The original funeral Director we spoke to said oh I cant help Now you need to speak to the Funeral Director that handles scheduling funerals. I said OK. Let me just say Jessica Ball Is the most condescending and uncompassionate human being I think Ive ever met. She was so rude. I asked to speak to Rebekah she said no you cant speak to Rebekah! This woman should lose her license as a funeral Director! I was furious that they could care less that he passed. I was furious they didnt previously inform us there would be a week and a half wait for a burial at a national cemetery, and I was furious that she acted like I was the problem. She actually said to me well you can just take your dad to another funeral home or another cemetery! After the way, we were treated and spoken to by this Funeral home within an hour of my dads passing is shameful! We were having to jump through hoops to switch to another Funeral home. Quite frankly This is absolute cruelty, and unprofessionalism of this Funeral home. I will absolutely be filing a complaint with the state board not only against this Funeral home but Jessica Ball. The fact Jessica made the comment well you can just take your dad to another funeral home and another another cemetery. I was apalled and horrified by this statement. This is how Newcomer Funeral home and Jessica Ball treated a 93 year old Air Force retiree, Korea war veteran and his wife of 62 years. It frightens me to think how these people wouldve handled my fathers remains, knowing how callous and cruel they were to our family. This is a completely unacceptable and Shameful!
Jan 24th, 2024