Enterprise Rent-A-Car

It's a hard location to find. Drove past it twice.
Feb 4th, 2024

I work in the insurance industry and Ben went above and beyond to assist with my policy holders reservation. Greatly appreciated!
Jan 25th, 2024

I dont often leave one star reviews, but the customer service at this location was poor. When you book it doesn't reflect the actual availability of the vehicles. This is understandable, but the manner in which the representative was able to assist wasn't. Instead of trying to assist with getting the reservation completed at a nearby location they just left the responsibility on me to call around and find a suitable vehicle. This is why I usually rent from Hertz. I ended up spending hours of my day calling and driving to other enterprise locations.
Dec 2nd, 2023

I recently had the pleasure of renting a car from the Enterprise branch on Goodale, and I cannot speak highly enough about my experience. From the moment I walked through the doors, the customer service was exceptional. Tylor, one of the employees at this location, went above and beyond to ensure my rental process was smooth and stress-free. Tylor's professionalism, friendliness, and attention to detail truly stood out, making me feel valued as a customer. The vehicle I rented was in pristine condition, and the entire rental process was efficient and well-organized. The staff at this Enterprise location demonstrated a commitment to excellence that is often hard to find. Overall, my experience with this Enterprise was outstanding, thanks in no small part to the exceptional service provided by Tylor. I would highly recommend this location to anyone in need of a reliable and customer-focused rental car service. Kudos to Tylor and the entire team for making my rental experience easy and stress-free.
Jan 5th, 2024

The workers here are so rude. I have had to keep extending my rental and because of this I ended up putting the wrong card down (with regards to sending limit) and when I called to change the card the man I spoke to was rude and hostile to me. I work in customer service so I get it and I try and be understanding. He starting saying all these rude and untrue things, about how my car was way past due and I told him I kept extending it online and thought I was fine because I got confirmation emails. He said in the rudest tone ever that I have been calling you everyday for the past week. I work and I am also helping to plan my grandmas funeral so I really havent been listening to my voicemails and again, I thought everything was fine because I would get confirmation emails about my extension. I also got a vaguely threatening email saying how they were going to send my account to collections (or enterprises equivalent). I tried to put a new card down the same day when I realized the current one wouldnt work anymore and they treated me like I was trying to steal the car or get out of paying or something. If I could give -5 stars I would, but please be aware and avoid this location at all costs.
Nov 28th, 2023